Building Pubs and Accommodation Facilities of Excellence18 Jul 2021 10:08
Just returned from another Business Trip, this time to Eastern England. Stayed at a different Marston's Motel.
The arrival greeting was not the best. Room presentation and cleanlyness was good . Refreshment provisions was meagre ( 2 tea bags, 2 Coffee sachets etc) Premier in my experience leave 4 of everything for double rooms. Was 1st in for Breakfast ( 7.00am) ordered immediately, 2nd Patron arrived in resturuant 5minutes later, ordered same breakfast as me, was served and almost consumed meal before my Full English arrived. At this time, a person, apparently the Manager, was observed to be constantly on the phone. The outside area was well furnished with many tables and seats. Umbrellas shading tables carried a competitor's logo, Heineken. This may be a trivial point to some, but in my opinion is this ending a subliminal message to customers?
An overarching issue which has annoyed me, is having stayed at different Marston locations over the last month or so, this motel is the first to have issued me with a " Free Breakfast" card ( 5 breakfasts and 6th is Free). I asked the waitress if this provision is Universal throughout Marston's Group. Yes was the answer. Clearly not Universal , the Company will be hearing from me. The standard of service is not consistent and one does wonder who is responsible for monitoring? IMO we are a way off providing Facilities of Excellence promised last Autumn.
In general terms and to confirm what barchid has observed, at other venues, the Marston's facility was less than at half capacity both in the pub and motel. Considering it was a hot and sunny Friday evening, footfall was mediocre. Travelling around it is very noticeable how many Pubs are boarded-up and every sign Landlord's have abandoned ship. Some may say this is good for those remaining open, a fair point, however my experience as mentioned does not confirm that belief. One suspects there is a high reluctance on the part of Drinkers to visit Pubs, because of the impact Covid is having on the individual's fears, and they will rather socialise in gardens with friends having bought food and drink from supermarkets. We all know supermarkets sell at considerable discounts leaving suppliers with minimal margins.
Trent, as regards your experience, where you have been very generous with opinions of others, you will have seen and I am sure learnt, that spirit of generousity is wasted and anyone whose opinions and behaviour is so changeable as to question their mental capacity to escape fantasy. Best ignored.
AIMO