IDE29 Aug 2019 11:00
IDE do this.
General IT helpdesk service.
Broadband direct fiber between sites or a virtual MPLS connection (which is important in relation to IDE)
Phone services, VOIP, managed IVR type services
Cloud services hosted email services, backup, remote storage.
Colocation (put your servers in IDE's own datacentre, or one of of the ones where they have space in the UK.)
Managed Servers, either on premises or colo'd
Software licenses like Office 365 etc
Hardware supply on a lease basis
Setup your own on-site networking, both wiring, and configuration
Device lifecycle management, supply and maintain, end of life, ensure it's securely wiped etc.
IDE do all of this on a large scale AD4 don't come close.
CloudCoco could be replicated by people wanting to be in this sector within 1 week.
It is just a re seller of Giacom Services.
IDE has a large network around the UK with a lot of support staff and engineers, especially in the London area.
They have a set up in Dartford amongst others.
There is a large scope for cross selling within current IDE customers let alone new ones.
This is something the old management messed up.
Their Data Centre in Bournemouth is the only one in the entire area and very under utilised due to mismanagement
It should be operating fully and they should be building more.
Now that new management are back on track this will happen.
The website for IDE is an absolute joke and they need to get that sorted as a priority.
It doesn't tell their customers even half of what they can do.
Their MPLS network page is a complete shambles.
They need to get this sorted asap.
A lot of current customers don't even know what they can do.
This has to be addressed by new management urgently and if done properly can pull in vast amounts of new revenue.
Once all of this and more is done IDE can very quickly become an MSP Giant.
It is also what MXLG are trying to set up with their Building a 'Daisy' project.
IDE would be very compatible so could well be bought out by that project for some serious money once
it is on the proper track again.
The upside in IDE is tremendous and everything is already there.
They just have to organise it properly and sell their services a lot better.