No Contingent Liability FCA probe - Like LLoyds & Barc12 Mar 2024 08:44
Quote-Date: 1. 1.1. ACTION Moneybarn Limited (“Moneybarn”) 702781 Bedford Road Petersfield Hampshire GU32 3LJ
17 February 2020
For the reasons given in this Final Notice, the Authority hereby imposes on Moneybarn a financial penalty of £2,774,400 pursuant to section 206 of the Act. 1.2. 2. 2.1. 2.2.
Moneybarn agreed to resolve this matter and qualified for a 30% (Stage 1) discount under the Authority’s executive settlement procedures. Were it not for this discount, the Authority would have imposed a financial penalty of £3,963,500 on Moneybarn.
Car Finance The Authority considers that there are no aggravating factors and that the following factors mitigate the breach:
1) Moneybarn cooperated on several occasions by providing the Authority with additional information and clarification without being asked or required to do so which enabled the investigation to proceed more efficiently;
2) once the breaches had been identified, Moneybarn revised its processes and procedures relating to forbearance and termination including its communications to customers. The effect of these changes was to ensure that a broader range of forbearance options was more frequently offered to customers to achieve greater flexibility towards the length of payment plans to better meet customers’ individual circumstances and reduce their arrears in the timeliest manner possible 25 and, following agreement with the Authority as to the approach that should be taken when doing so, all termination options and the financial implications of each were communicated and clearly explained such that customers received information which was clear, fair and not misleading; and
3) Moneybarn has voluntarily paid redress of £30,349,433 to 5,933 customers in relation to the forbearance and termination failings that are the subject of this Notice. In addition, as part of a wider redress exercise the Moneybarn Group has voluntarily paid redress of £3,117,068 to 200 customers in relation to certain historic affordability processes. 6.23. 6.24. 6.25. 6.26. 6.27. 6.28. 6.29. Having taken into account these mitigating factor, the Authority considers that the Step 2 figure should be decreased by 20%. Step 3 is therefore £3,963,553.
The Authority and Moneybarn reached agreement at Stage 1 and so a 30% discount applies to the Step 4 figure.
This is an Admin sworm not a clean out on non provided Contingent Liabilities. - SP Overdone. IMO GLA