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1d

Live from Zoomtopia Partner Connect in London!

The PCI Pal team is on-site today as proud sponsors, connecting with partners and industry leaders in Zoom’s partner ecosystem.

Come say hi to Ava K. Chris Fox and Ritch Caudill!

https://www.linkedin.com/posts/pci-pal_zoomtopia-partnerconnect-zoom-activity-7382038671429885952-h6Df

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Interesting that Chis Fox spent five years at Semafone/ Sycurio, before joining PCI PAL in February 25.

Senior Sales Engineer

PCI Pal

Feb 2025 - Present 9 months

Working closely with PCI Pal partners and potential customers to understand their needs, providing secure payment solution design consultancy, and supporting the sales teams. This includes presenting and demonstrating products, addressing technical questions, creating solution documentation, and ensuring the proposed solution meets the customer's requirements.

Presales Engineer

Sycurio

Jul 2019 - Sep 2024 5 years 3 months

London, United Kingdom

Leading the technical relationship with clients as a subject matter expert, responsible for building an in-depth understanding of the desired customer experiences that they envisage, and architecting an appropriate solution. Presenting solution recommendations at C-level, and whiteboarding integrations with developers and guiding them on the use of Sycurio solutions and APIs.

https://uk.linkedin.com/in/chris-fox-4914a16b?trk=public_post-text

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This is a post from Matt Taylor ex Sycurio

1 year

View profile for Matt Taylor

Matt Taylor

Open to New Opportunities | CX & AI Leader | Secure Payments | Driving Trust in the Digital Contact Centre

1y

I’m looking forward to the next couple of days in London, a great venue and perfect weather for NICE Interactions International 2024.

Experience a live demonstration with Chris Fox and myself as we showcase Sycurio’s secure payment solutions for your contact centre. Discover how to enhance security over the phone, through webchat, and with automated chatbot systems. We're excited to meet you in the innovation hall.

Don't miss out on the chance to win a sleek pair of Sonus Ace headphones! Participate in our #SimonMemory challenge.

https://www.linkedin.com/posts/matthewtayl0r_simonmemory-nicei24-customerexperience-activity-7210943954505125890-KH0S

Oct 7, 2025

NUSO Announces Global Partnership with Zoom to Strengthen Enterprise Communication and Collaboration

NUSO will deliver Zoom licenses worldwide, combining global voice services with advanced compliance solutions

CLAYTON, Mo.--(BUSINESS WIRE)--NUSO, a global provider of cloud communications, today announced the expansion of its partnership with Zoom Communications, Inc. Building on its existing support for Zoom Cloud Peering in the Americas and EMEA, NUSO will now serve as a global partner for Zoom Phone and Zoom Contact Center licenses. This step extends a proven relationship and brings customers a direct path to combine Zoom’s platform with NUSO’s global network and compliance-ready services.

Enterprises face fragmented deployments, compliance risks, and resiliency gaps. That’s why NUSO is partnering globally with Zoom to deliver collaboration at scale, securely and simply.

“Our partnership with Zoom now goes beyond Cloud Peering,” said Matt Siemens, CEO of NUSO. “We are combining Zoom’s proven collaboration tools with NUSO’s global delivery model and our AI and compliance solutions like NUSO Connect Recorder. This partnership delivers real outcomes for partners and customers through choice, international scale, compliance, and resiliency.”

This expanded partnership allows enterprises and partners to better:

Drive business outcomes – By combining collaboration, telephony, and compliance services, enterprises reduce complexity, accelerate deployments, and improve customer engagement worldwide.

Strengthen compliance and security – NUSO Connect Recorder supports regulatory requirements including GDPR, PCI DSS, and MiFID II, while providing transcription, analysis, and encryption.

"The framework of a successful partnership always begins with a common goal - the customer,” said Nick Tidd, Head of Global Channel GTM at Zoom. “Zoom’s partnership with NUSO focuses on that customer experience by combining Zoom Phone and Zoom Contact Center technology with NUSO’s powerful global network. It also ensures our reseller partners have a more simplified way of delivering those customer experiences.”

Read on

https://www.businesswire.com/news/home/20251006577741/en/NUSO-Announces-Global-Partnership-with-Zoom-to-Strengthen-Enterprise-Communication-and-Collaborati....on

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NUSO and Zoom are pcip Partners.

https://www.pcipal.com/why-pci-pal/partner-eco-system/

“Hope Is Not a Strategy” – Cisco Webex’s Intentional Leap into Agentic AI

At WebexOne 2025, Cisco dropped a line that landed like a thud in a quiet room: “Hope is not a strategy.”

It wasn’t said with bravado or Silicon Valley hype. It was a reminder — almost a warning — that in the age of AI, wishful thinking won’t save your business from chaos. And I found myself wondering: what exactly is Cisco trying to save us from?

The Noise Problem

Spend five minutes in a modern enterprise and you’ll know the noise they’re talking about. Employees juggling three messaging apps, five calendars, and endless meeting invites. IT departments drowning in support tickets. Executives squinting at dashboards, desperately trying to prove that the millions they just spent on AI licences are producing value.

This is the reality: AI was meant to simplify our working lives. Instead, it’s spawned an ecosystem of tools that don’t talk to each other, synthetic voices that sound human but aren’t, and deepfakes lurking at the edges of corporate communications.

Cisco’s message is blunt: if you think this problem will solve itself, you’re deluding yourself.

“Hope is not a strategy. The future of AI cannot be improvised; it must be shaped with intention and purpose.”

Said Snorre Kjesbu, Senior Vice President & General Manager of Collaboration, Employee Experience for Webex by Cisco in a recent blog.

RoomOS 26 and the Rise of the Agents

Enter RoomOS 26 — Cisco’s latest operating system for its collaboration devices, supercharged with NVIDIA hardware. This isn’t just another software update; it’s a foundation for something Cisco calls agentic AI.

That’s a fancy way of saying AI that doesn’t just sit there and answer questions but actually does things.

Take the Notetaker Agent. It transcribes and summarises conversations in real time, even if they happen in an impromptu huddle. No one scribbling frantically in a notebook. No one tasked with “sending out the notes later.” The AI handles it, quietly, in the background.

Or the Director Agent, which behaves like a sort of digital Scorsese, automatically choosing the best camera angles in a meeting so everyone stays in shot.

Then there’s Workspace Advisor, which builds a digital twin of your meeting rooms so IT can simulate changes before they start moving furniture around

More here

https://www.uctoday.com/collaboration/hope-is-not-a-strategy-cisco-webexs-intentional-leap-into-agentic-ai/

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Vox

https://www.youtube.com/live/LiOip0QuFDU?si=Sr5Oczm_WAk7wWYJ

...........

New Sycurio Board member Tom Smith.

Tom joined Livingbridge in 2019 and is an Investment Director in the Mid Market New Investment team. Tom has experience across both Services and Technology sectors having worked on a number of investments including NetworkPlus, RealVNC, Venatus and CitNOW, sitting on the board of the latter.

Prior to Livingbridge, Tom worked

Sep 30, 2025 7:00 AM Eastern Daylight Time

PCI Pal Launches Enhanced Data Analytics

New dashboards and automated reporting empower contact center leaders with actionable insights

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal® (LON: PCIP), the global provider of secure payment solutions, today announced the release of PCI Pal Analytics, a major upgrade to its reporting and analytics capabilities. The new solution gives organizations the visibility they need to make faster, data-driven decisions across contact center operations.

“With this capability, organizations can optimize outcomes, improve workflows, and deliver stronger customer experiences," said Alessandro Dalla Volta, VP of Product at PCI Pal.

With PCI Pal Analytics, contact center leaders gain intuitive dashboards and automated reporting tools that transform payment and customer interaction data into actionable insights. Up-to-date visibility into payments, customer experience, and performance metrics—combined with scheduled reporting—keeps stakeholders informed, aligned, and ready to act with confidence.

“PCI Pal Analytics puts critical information directly into the hands of contact center leaders and their teams,” said Alessandro Dalla Volta, VP of Product at PCI Pal. “With this capability, organizations can optimize outcomes, improve workflows, and deliver stronger customer experiences.”

By combining refreshed dashboards with automated reporting, PCI Pal enables contact centers to:

Streamline operations through consistent visibility into key performance indicators.

Coach and empower teams with data-driven insights.

Enhance customer experiences by quickly identifying trends and opportunities to optimize performance.

PCI Pal Analytics is available across the entire PCI Pal platform, working seamlessly with all products to provide a single source of truth for customers’ payment and interaction data. This ensures every organization has clear, consistent insights to drive efficiency, compliance, and customer satisfaction.

https://www.businesswire.com/news/home/20250930315180/en/PCI-Pal-Launches-Enhanced-Data-Analytics

CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?

For contact center leaders, the takeaway is clear: cloud-based platforms are no longer a niche option.

The global market for Contact Center as a Service (CCaaS) is entering a period of rapid expansion.

Valued at just over $3.6 billion in 2023, industry analysts at Maximise Market Research predict it will soar to $11.4 billion by 2030, growing at a compound annual growth rate of 17.8 percent.

For contact center leaders, the takeaway is clear: cloud-based platforms are no longer a niche option. They are fast becoming the default architecture for organizations that want to meet rising customer expectations without the burden of maintaining complex on-premises systems.

Why the Market is Surging

CCaaS offers enterprises the ability to unify customer interactions across voice, email, chat, and social media on a single platform.

With demand for frictionless, personalized experiences only increasing, these solutions have become vital for organizations that want to stay competitive.

At the same time, the rise of remote and distributed workforces has accelerated the move to the cloud. AI and automation are being woven into the core of modern platforms, enabling contact centers to reduce response times and provide agents with real-time assistance.

The Heavyweights Driving Growth

So far, the momentum is largely in the hands of a small group of dominant vendors. Genesys, NICE, AWS, Five9, and Talkdesk are the players most frequently highlighted by Gartner and other research firms as the clear leaders.

Each of these vendors has carved out an advantage. Genesys has been praised for its ability to support complex enterprise migrations. NICE has leveraged its strength in workforce engagement and analytics to cement its leadership. AWS, through Amazon Connect, brings hyperscaler scalability and a deep AI portfolio. Five9 has continued to deliver growth despite internal challenges, while Talkdesk has rebounded with strong industry specific specialization.

These companies not only offer stability but also the global reach and compliance capabilities demanded by heavily regulated industries like healthcare and financial services. For many large organizations, they remain the “safe bets” for large-scale deployments.

Full article here

https://www.cxtoday.com/contact-center/ccaas-market-set-to-triple-by-2030-but-who-will-bear-the-crown/

22 hours ago

8x8

Integrations

Service Partners

PCI Pal

Reduce handle time, improve first-call resolution, and protect brand reputation with secure omnichannel payment solutions for your contact center.

Take a tour

a logo for a company called PCI Pal

Integration Overviewlink to this section

Simplify secure payments, delivering seamless, PCI DSS-compliant experiences directly within your contact center with 8x8 Secure Pay powered by PCI Pal.

PCI Pal empowers organizations worldwide to offer frictionless payment experiences across voice, chat, and digital channels. Customers can pay using their preferred method in a secure, compliant way that builds trust and safeguards brand reputation.

With patented, Level 1 PCI DSS-certified solutions architected in the cloud, PCI Pal ensures global scalability and annual Attestations of Compliance (AOC) to simplify your compliance journey. Whether assisted or automated, PCI Pal supports taking payments over the phone, in chat, or through self-service, enabling a secure and flexible customer experience.

Benefitslink to this section

Enhanced customer experience: Eliminate friction, empower agents, and guide customers through a seamless payment journey.

Secure & compliant: Ensuring that no card payment details are captured or held in your systems with a PCI DSS-compliant platform.

Increase profitability: Boost transaction completion rates while reducing operational costs.

Intuitive agent experience: Free agents to focus on service with an effortless, guided workflow and intuitive experience.

Drive efficiencies: Support payments across all channels, reduce call handle times, and improve first-call resolution.

Enable future agility: Quickly roll out new channels and payment options to stay ahead of customer expectations.

Featureslink to this section

Key to Pay: Users enter payment details via their phone keypad. DTMF tones are fully masked to prevent sensitive data from entering your systems.

Speak to Pay: AI-powered speech recognition securely captures spoken digits to complete the transaction without exposing sensitive information.

Click to Pay: Users receive a secure digital link to complete their purchase using their preferred card or digital wallet.

https://www.8x8.com/products/integrations/pci-pal

Redundancies at Sycurio?

Liked by James Barham on Linkedin

Matt Taylor

Open to New Opportunities | CX & AI Leader | Secure Payments | Driving Trust in the Digital Contact Centre

1d

One week on from sharing my news, I want to pause and say thank you.

The support, messages, calls, and introductions I’ve received have been overwhelming in the best way. This network really proves the power of LinkedIn, it’s reminded me that relationships built over years really do matter.

I’m now having some exciting conversations and remain very much open to exploring new opportunities where I can bring my experience in CCaaS, CX, AI, and secure payments to the table.

👉 I’d love to keep the conversations going, introductions, insights, or just a quick chat are all hugely appreciated.

https://www.linkedin.com/posts/matthewtayl0r_leadership-customerexperience-aiincx-activity-7368908134527946752-6d_R

‐---‐---

Last week

Matt Taylor

Open to New Opportunities | CX & AI Leader | Secure Payments | Driving Trust in the Digital Contact Centre

1w

After more than a decade, my time at Sycurio has come to an end through redundancy

Looking back, the highlights are clear: helping secure payments and improve CX for some of the world’s leading brands, and working alongside incredible colleagues while building strong relationships with amazing CCaaS partners. Those experiences have shaped my perspective on what really drives trust and transformation in our industry.

https://www.linkedin.com/posts/matthewtayl0r_opentowork-newchapter-cx-activity-7366429580800270336-pjud

Interesting comments at the bottom.

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Five months ago

Sycurio

Meet Matt Taylor, a seasoned professional with over a decade of experience in the contact center and security space. Starting his career as a contact center agent, Matt quickly advanced through various roles, including technical positions in software design, before joining Sycurio in its earlier stages.

Over the past 10+ years, Matt has played a pivotal role in shaping the company's global sales engineering team. His deep expertise spans everything from payments to digital transformation in contact centers, and he's always at the forefront of industry changes. Matt's ability to stay ahead of market trends and bring innovative solutions to the table has made him the go-to expert within Sycurio and with clients worldwide.

https://www.linkedin.com/posts/sycurio_employeespotlight-leadership-digitalinnovation-activity-7308865119558455296-6BJM

------

Currently seven jobs on the Pcip website,

https://www.pcipal.com/why-pci-pal/careers/

Sep 4, 2025

8x8 Fast Pay Helps UK Councils Ease Rent Pressures and Support Tenants in Need

LONDON--(BUSINESS WIRE)--Councils across the UK are cutting complexity from rent collection and citizen support with 8x8® Fast Pay. From 8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, the new digital service makes it easier for tenants to manage rent and seek financial relief while easing the strain on overworked council staff.

8x8 Fast Pay takes a proactive approach to streamlining collections and supporting residents struggling to make payments. Through SMS messaging, citizens can respond in multiple ways – from making secure on-line payments to starting a virtual conversation for further help.

The solution is designed to ease operational burden on council teams while improving services for those who need them most. It can also guide tenants to support services and programs, such as Discretionary Housing Payments (DHP).

According to research by housing charity Shelter, more than two-thirds of people with housing costs in England reported financial pressures over the last year – nearly 20 million people across England – with 21% struggling to keep up with mortgage or rent payments.

Key Benefits of 8x8 Fast Pay Include:

Flexible payment paths: Tenants can quickly pay online or connect with a staff member, reducing missed payments and easing arrears.

Empathetic support at scale: Automated conversations handle routine questions in a supportive tone, freeing staff to focus on complex cases.

Easier access to financial relief: Citizens are guided through available support, such as Discretionary Housing Payments, helping more people claim assistance they’re entitled to.

Human help when needed: At any stage, residents can seamlessly switch to a live agent with full context, ensuring no one gets stuck in the process.

Peace of mind with every payment: Fully PCI DSS compliant, secure transactions protect both councils and citizens.

Fast Pay builds on the success of the company’s existing solutions helping improve efficiencies across the Public Sector. These include 8x8 Remote Fix, 8x8 Active Assessor for social housing providers, and AI-powered templates to automate appointment bookings and handle routine enquiries such as refuse and recycling collections and questions about voting.

https://www.businesswire.com/news/home/20250904084590/en/8x8-Fast-Pay-Helps-UK-Councils-Ease-Rent-Pressures-and-Support-Tenants-in-Need

Release Details

French Businesses Gain Performance, Compliance, and Control with 8x8’s New In-Country Data Center

Sep 03, 2025

Local deployment reinforces 8x8’s commitment to CX in France with regulatory alignment and regional investment

PARIS--(BUSINESS WIRE)--Sep. 3, 2025-- To improve the customer experience in France 8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, has announced the opening of a new data center in the country. The facility supports the country’s stringent data sovereignty and residency requirements, while delivering trust, transparency, and sovereignty.

This investment reflects 8x8’s long-term commitment to France not just as a customer base, but as a strategic growth market and as a company looking to give partners a competitive edge. It enables businesses and public sector organizations to adopt modern, AI-powered communications while meeting all French and EU regulatory obligations, including GDPR and local hosting mandates.

A year of growth in France

The news follows on from a year of strategic growth in the country, including the appointment of Christian Laloy as country lead, a closer working relationship with IT transformation specialists SCC, and a partnership with trade body, the French (Association Française de la Relation Client), AFRC.

“While others choose to operate remotely, we’re investing locally,” said Christian Laloy, Country Manager, France at 8x8, Inc. “Some providers choose not to locate in France and in my mind that shows a lack of respect for the local businesses, the local people and the culture. This new data center makes our position clear: 8x8 is committed to serving French organizations with secure and fully compliant technology and transparency.”

The facility is part of 8x8’s broader initiative to support regulated and security-conscious industries with infrastructure that enables in-country data storage, low-latency access and enterprise-grade reliability.

8x8 and an innovative approach

“8x8 isn't just entering the market with an innovative approach: by locating its data centers in France, the company helps deliver its customers a high level of data sovereignty, in line with European regulatory requirements,” said Regis Davesne, Director of digital transformation specialists SCC France. “This choice significantly boosts confidence and makes a real difference for customers looking for a solid, reliable long-term partner.”

This is one of several European investments planned for 2025 as the company deepens its presence across high-growth and high-compliance markets.

https://www.investors.8x8.com/news-releases/news-release-details/french-businesses-gain-performance-compliance-and-control-8x8s

8x8

These updates are like a breath of fresh summer air. 😍 See what's new in 8x8 and how we are fine tuning the ultimate CX machine for your team.

https://www.linkedin.com/posts/8x8_new-in-8x8-summer-product-updates-bring-activity-7363917906914492416-UrBh

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8x8 Closes the CX Expectation Gap with AI-Driven Engagement, Payments and Personalization

Aug 19, 2025

New innovations across the 8x8 Platform for CX help businesses respond in real time, personalize service at scale, and deliver measurable impact – without added complexity

CAMPBELL, Calif.--(BUSINESS WIRE)--Aug. 19, 2025-- Customer expectations keep rising, but most companies are falling short. Metrigy research shows 76% of businesses surveyed believe their service is improving, yet only 36% of consumers agree. That gap is costing companies customers and revenue.

8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated customer experience (CX) platform provider, is closing that gap with new AI-powered innovations across the 8x8 Platform for CX. These capabilities help businesses respond in real time, personalize service at scale, and strengthen compliance – without adding complexity.

Spanning 8x8 Contact Center, 8x8 Engage, 8x8 Work, and communication APIs, the latest updates streamline operations, surface real-time insights, and drive high-impact engagement across voice and digital channels. With AI and automation embedded at every level, the 8x8 Platform for CX helps businesses move faster, reduce churn, and turn every interaction into measurable business momentum.

Self-service, PCI-Compliant Payments

8x8 SecurePay expanded coverage now enables secure, automated payments through virtual agents and IVRs. Customers receive secure links via SMS or email to complete transactions using Apple Pay, Google Pay, or credit cards. It's seamless, scalable payment collection – without tying up agents or risking compliance.

https://www.investors.8x8.com/news-releases/news-release-details/8x8-closes-cx-expectation-gap-ai-driven-engagement-payments-and?utm_medium=social-media-organic&utm_source=linkedin

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From last year

PCI Pal® is recognized by 8×8 as Global TPES Partner of the Year 2024

https://www.pcipal.com/knowledge-center/resource/pci-pal-is-recognized-by-8x8-as-global-tpes-partner-of-the-year-2024/

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