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29 June 2026

BT Group and Verizon to form joint venture,

creating a scaled international connectivity platform for multinational customers

The joint venture will serve more than 3,000 customers across more than 180 countries, representing approx. $4 billion in combined annual revenue.

The combination of international networking businesses creates a future-ready, scaled organisation underpinned by a new platform designed for the age of cloud and AI.

The transaction is expected to complete in 2027, subject to regulatory clearances and other customary closing conditions.

By combining global scale with infrastructure designed and built to support local compliance and sovereignty needs, the joint venture will create a stronger platform for growth and accelerate the rollout of next-generation connectivity platforms. Customers will benefit from secure and resilient connectivity designed to meet data, operational and regulatory requirements.

More here

https://www.lse.co.uk/rns/BT.A/bt-and-verizon-to-form-international-jv-mw9863vjdl0aasf.html

......

BT on the March Pci-pal presentation slide as a partner for the first time.

This March 26 RNS

Is this BT?

Major New Reseller Partnership with Global Telco

Initial pipeline generation has commenced, however, full commercial momentum is expected to build following full productisation and sales enablement over the coming six months. This will include coordinated marketing and PR activity at full launch.

https://www.lse.co.uk/rns/PCIP/major-new-reseller-partnership-with-global-telco-xgrup0ykca9ybb1.html

No RNS REACH For Shareholders.

PCI Pal Adds Passkey Customer Authentication Capability

CHARLOTTE, N.C.--(BUSINESS WIRE)--As AI-driven attacks and social engineering tactics become more sophisticated, organizations face increasing pressure to verify customers’ identity before sensitive interactions take place. PCI Pal® is introducing passkey customer authentication that will enable organizations to establish verified customer identity at the start of every interaction.

The new capability complements PCI Pal’s existing payment security solutions, extending protection to the identity verification stage of the customer journey and helping to reduce fraud risk and friction for both customers and agents

New capability adds trusted identity verification to the start of customer interactions, helping organizations reduce fraud risk and improve the customer experience

CHARLOTTE, N.C.--(BUSINESS WIRE)--As AI-driven attacks and social engineering tactics become more sophisticated, organizations face increasing pressure to verify customers’ identity before sensitive interactions take place. PCI Pal® is introducing passkey customer authentication that will enable organizations to establish verified customer identity at the start of every interaction.

The new capability complements PCI Pal’s existing payment security solutions, extending protection to the identity verification stage of the customer journey and helping to reduce fraud risk and friction for both customers and agents.

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The new capability complements PCI Pal’s existing payment security solutions, extending protection to the identity verification stage of the customer journey and helping to reduce fraud risk and friction for both customers and agents. It enables businesses to establish trusted identity before sensitive conversations take place and maintain security throughout the customer journey, including the payment moment.

By replacing vulnerable knowledge-based authentication (KBA) methods, such as security questions and PINs, with passkey authentication, organizations can address a common vulnerability in the customer engagement security chain. Authentication is triggered during calls, chats, or other digital sessions, with identity confirmed before human agents, AI agents, or automated systems proceed with sensitive requests or payments. Using biometrics or device-bound credentials, customers verify their identity in seconds - without passwords, shared secrets, or reset delays - reducing friction while strengthening security from the start of each interaction.

More here

https://www.businesswire.com/news/home/20260623414825/en/PCI-Pal-Adds-Passkey-Customer-Authentication-Capability

Will we see a correction on Tuesday?

22 May 2026

CORRECTING and REPLACING PCI Pal Raises the Bar for Payment Security With SOC2 Type II with HIPAA/HITECH Attestation

CORRECTION...by PCI Pal

CHARLOTTE, N.C.--(BUSINESS WIRE)--Please replace the release dated April 14, 2026 with the following corrected version to replace references to HITRUST with references to HIPAA/HITECH.

“Achieving SOC 2 Type II and HIPAA/HITECH attestation demonstrates not only the strength of our controls, but our decision to go beyond baseline standards and deliver a higher level of assurance across the entire platform

The updated release reads:

PCI PAL RAISES THE BAR FOR PAYMENT SECURITY WITH SOC2 TYPE II WITH HIPAA/HITECH ATTESTATION

https://www.businesswire.com/news/home/20260414684486/en/CORRECTING-and-REPLACING-PCI-Pal-Raises-the-Bar-for-Payment-Security-With-SOC2-Type-II-with-HIPAAHITECH-Attestation

.....

14 April 2026

RNSREACH

Achievement of HIPAA, HITRUST, and SOC 2 Type II certification

Commenting, James Barham, Chief Executive Officer of PCI Pal, said:

"Achieving HIPAA and HITRUST audited compliance, alongside our successful SOC 2 Type II attestation, is an important milestone for PCI Pal. It underscores our continued investment in robust and regulated security frameworks, which is supporting enhanced competitive differentiation and positioning for the Company, as well as building additional customer trust. Together, they provide our customers with independently validated assurance in our ability to meet rigorous compliance requirements while delivering secure, reliable, enterprise-grade cloud solutions.

Full release here

https://www.lse.co.uk/rns/PCIP/hipaa-hitrust-soc-2-type-ii-certification-d6kz26acnkrkca2.html

........

14 April 2026

PCI Pal Strengthens Healthcare Ecosystem Support with HIPAA-Aligned Security Framework

PCI Pal® (LON: PCIP), the global provider of secure cloud payment solutions, has reinforced its support for the healthcare sector with alignment to HIPAA requirements, further extending a security framework already trusted by organizations operating in highly regulated environments.

Full release here

https://www.businesswire.com/news/home/20260414963687/en/PCI-Pal-Strengthens-Healthcare-Ecosystem-Support-with-HIPAA-Aligned-Security-Framework

.......

14 April 2026 the original

PCI Pal Raises the Bar for Payment Security With HITRUST Certification and SOC 2 Type II

by Business WireApril 14, 2026

https://globalfintechseries.com/banking/digital-payments/pci-pal-raises-the-bar-for-payment-security-with-hitrust-certification-and-soc-2-type-ii/

March 10 2026

PCI Pal Advances AI-Driven Customer Engagement with Secure Payment Experiences for Zoom Virtual Agent

PCI Pal® (LON: PCIP), a global provider of secure payment and customer interaction solutions, today announced an expansion of its strategic relationship with Zoom Communications, Inc. (NASDAQ: ZM), with an agreement to accelerate support for Zoom Virtual Agent (ZVA). The planned integration will embed PCI Pal’s secure payment technology directly into Zoom’s advanced virtual agent, enabling seamless, secure customer interactions within AI-driven workflows.

Organizations of all sizes are adopting virtual agent solutions at a rapid pace. PCI Pal’s upcoming embedded secure payment capability for Zoom Virtual Agent enables organizations to expand ZVA deployments confidently, reducing compliance complexity and audit burden.

Darren Gill, CRO of PCI Pal. “Our proven integrations with Zoom Phone and Zoom Contact Center already support secure payments across multiple customer channels. This next phase of our partnership extends those capabilities further.

https://www.pcipal.com/knowledge-center/resource/pci-pal-advances-ai-driven-customer-engagement-with-secure-payment-experiences-for-zoom-virtual-agent/

......

Zoom

We are increasingly winning competitive displacements and larger deals as customers look to consolidate Contact Center and UC systems with a unified AI workflow and analytics platform that works across all channels. Let me bring this to life with a couple of customer wins. Showcasing the strength of our full system of action, we landed Chelsea FC, one of the world’s most recognized football clubs. They selected Zoom Phone, ZCC Elite, and ZVA Chat to modernize fan engagement across touchpoints. Zoom will help the club deliver faster, more personalized experiences while creating a connected data foundation to improve insight, efficiency, and long-term growth.

Also in Q1, Caliber Collision, a leading automobile repair provider, chose to deploy Zoom Phone with ZCC Elite in order to streamline their customer experience across more than 1,800 repair centers and their central contact center, eliminate the cold call experience for customers, and provide unified CX analytics for end-to-end visibility. We also saw a strong full CX platform win in Japan with Rensa, who selected Zoom Virtual Agent, Agentless Dialer, and ZCC Elite to modernize high-volume customer interactions. They chose Zoom for the flexibility and automation capabilities of the platform and are using Zoom Virtual Agent in a differentiated way for outbound engagement, including pre-confirmation calls tied to electricity and gas connections, which helps free teams for higher value sales activity. Taken together, our progress across our three priorities gives us confidence in the opportunity ahead.

https://m.uk.investing.com/news/stock-market-news/earnings-call-transcript-zoom-video-q1-2027-earnings-beat-forecasts-stock-dips-93CH-4694219?ampM

21 May 2026

Zoom Video Communications Inc. (ZM) reported robust earnings for the first quarter of fiscal year 2027, surpassing analysts’ expectations with an earnings per share (EPS) of $1.55, compared to the forecast of $1.42. Revenue reached $1.24 billion, exceeding the forecast of $1.22 billion.

Allan Verkhovski, Analyst, BTIG1: There we go. Thank you all for that. A couple questions for me. You already touched on it briefly, Michelle Cheng, but wanted to hear more about your success moving up market in Zoom Contact Center and how you’re being more successful in winning those deals, more established providers, functionality or even bidding process. Another one just on use of cash. I know you get asked all the time on this, but Eric Yuan, love to hear from you on how you think about capability to grow AI organically versus potential to maybe acquire some interesting capabilities or platforms.

Eric Yuan, Founder and CEO, Zoom: Yeah. Maybe, Michelle, feel free to chime in, maybe address the CX. We built a very scalable CX platform, right? Because quite often a lot of customer, they want to deploy CX, they would like to leverage the channel partners. You look at our top 10 deals, 10 out of 10 are channel-driven deals to sell enterprise, meaning from go-to-market side, it’s already scalable. Our channel partners, they know how to pitch our story, how to sell to our enterprise customers. Also look at our top 10 deals. In 8 out of 10 deals, we are replacing some other CCaaS vendors. Look at the entire CCaaS market is pretty big, and we’re replacing almost every one of them.

Because of our product, rich feature and innovation, and also the AI, plus our UC and CC combined in a story. That’s the reason why we’re winning. You look at the top 10 ZCX deals, four out of 10 also include a phone. Look at the top 10 of phone deals, four out of the 10 also include ZCC as well. There’s a UC and a ZCC combination also helping us a lot. In terms of organic growth, to build an AI or the acquisition, first of all, we look at everything from customer perspective. What kind of services or features they want us to innovate together with them? Like a search, like a generative workflow, right? We want to build up ourself. If there are any other innovative startup companies, we are willing to.

Full earnings call here

https://m.uk.investing.com/news/stock-market-news/earnings-call-transcript-zoom-video-q1-2027-earnings-beat-forecasts-stock-dips-93CH-4694219?ampMode=1

Voice-Based Payments Market Set for Strong Growth to US$ 19.12 Billion by 2033, Led by North America's 36.4% Market Share | Key Players - PayPal Holdings, Inc., Google LLC, Amazon.com, Inc.

05-20-2026 09:06 AM

The Global Voice-Based Payments Market reached US$ 8.37 billion in 2025 and is expected to reach US$ 19.12 billion by 2033, growing with a CAGR of 10.9% during the forecast period 2026-2033.

The market is gaining substantial traction as consumers increasingly adopt voice-enabled digital assistants, smart speakers, and AI-powered mobile banking solutions for seamless payment experiences. Rising smartphone penetration, expanding digital payment ecosystems, and growing demand for contactless transactions are accelerating the adoption of voice-based payment technologies across retail, banking, e-commerce, and hospitality sectors.

Key Players:

NCR Corporation | Amazon.com, Inc. | PayPal Holdings, Inc. | PCI Pal | Vibe Pay Limited | Alibaba Cloud International | Cerence, Inc. | Google LLC | Huawei Technologies Co., Ltd. | Paysafe Holdings UK Limited

Key Highlights: Top 5 Key Players in Voice-Based Payments Market 2026

-Amazon: Expanded Alexa-enabled voice commerce and payment capabilities across smart devices, enabling users to make secure voice purchases and reorder products through integrated Amazon Pay services with improved biometric voice recognition and fraud protection features.

-PCI Pal: Expanded secure voice payment solutions for contact centers with cloud-based PCI-compliant payment processing, introducing advanced speech recognition masking and agent-assist capabilities to improve secure customer payment experiences during voice interactions.

Main Drivers and Trends Shaping the Future of Voice-Based Payments Market

-Contactless Payment Adoption: Growing consumer preference for hands-free and frictionless payment experiences is accelerating the adoption of voice-enabled payment systems across smartphones, smart speakers, and connected devices.

-AI and Voice Recognition Advancements: Improvements in artificial intelligence, natural language processing, and biometric voice authentication are enhancing transaction accuracy, security, and user convenience in digital payments.

More here

https://www.openpr.com/news/4519554/voice-based-payments-market-set-for-strong-growth-to-us-19-12

What NiCE’s $670M HMRC Deal Really Tells Us About Enterprise CCaaS

Beyond the headline figure, HMRC's CCaaS contract exposes how enterprise procurement actually works – and who gets left out

When a contract covers a government department of HMRC’s scale, where failure will end up in front of a parliamentary committee, procurement teams want evidence that a vendor has operated at that level before.

11 May 2026

NiCE’s work with the Department for Work and Pensions (40,000 seats, 2025) and a $578 million deployment for Services Australia in 2024 – the largest contact center in the Southern Hemisphere – provided exactly that.

The Eight-Year Question

If there’s a detail in this deal that deserves more attention than it’s received, it’s the contract length: eight years, running from May 2026 to May 2034, with an option to extend by two further years.

As Pleasant quips, “eight years is like 80 years these days. It is a long time with the way technology is changing so quickly.”

And yet the rationale holds up. A deployment of this complexity isn’t something you rip out and replace every few years.

The global CCaaS market is projected to grow from $8.33 billion in 2026 to $30.15 billion by 2034, according to Fortune Business Insights.

NiCE’s September 2025 acquisition of Cognigy added a conversational AI agent layer that directly addresses the contract’s scope for ongoing innovation and future capability development.

There’s a customer experience angle to the eight-year commitment that may get overlooked when the analysis focuses on vendor strategy.

According to Pleasant, “customers don’t want things changing on them all the time. Going to a new vendor would change things a lot. Stability for both HMRC and its customers is really important.”

What the Market Should Take from This

Taken on its own, the HMRC deal is a significant contract win for NiCE. Taken alongside the DWP and Services Australia deployments – all secured within the past two years – it looks more like a deliberate accumulation of proof points in the government and regulated enterprise segment, the kind that makes each subsequent win progressively easier to secure.

Some bits from a long article.

https://www.cxtoday.com/contact-center/enterprise-ccaas-procurement-nice-hmrc-deal/

PCI Pal provides a true omnichannel solution so payments can be managed securely via telephone, IVR or across any digital channel, including Webchat, Whatsapp, Social Media

https://uk.linkedin.com/company/pci-pal

...........

April 30 2026

WhatsApp Is Becoming a Contact Center – Meta’s Numbers Prove It

Meta has reported that weekly conversations between people and business AIs on WhatsApp and Messenger surpassed 10 million, up from just 1 million at the start of the year. A tenfold increase in a single quarter.

Announced during the company’s Q1 2026 earnings call, the expansion has already reached SMBs across Latin America, Indonesia, and Asia Pacific, with further global rollout planned for Q2.

Just weeks ago, we covered how Meta was harvesting employee keystrokes to train its AI agents. Now, the company has offered the clearest indication yet of what those agents look like in deployment.

Announced during the company’s Q1 2026 earnings call, the expansion has already reached SMBs across Latin America,

Susan Li, Meta’s Chief Financial Officer, confirmed the scale of the progress during the call:

“We now have more than 10 million conversations each week being facilitated through business AIs, up from 1 million at the start of the year.”

“We will further expand access to more countries this quarter while adding more capabilities to the AIs.”

For CX leaders, the significance here is less about the geography and more about the pace. A 10x increase in 90 days points to a channel finding real traction with real businesses.

Much of the industry’s attention on AI in customer service has been trained on voice AI, virtual agents, and CCaaS platform updates.

Meanwhile, Meta has been building out its messaging infrastructure on a parallel track, and the Q1 figures suggest that track is moving faster than many in the industry have accounted for.

WhatsApp has long been discussed as a high-potential customer service channel, particularly in markets where it dominates mobile communication.

Indeed, around 68% of WhatsApp users believe it’s the most convenient way to engage with brands.

More here

https://www.cxtoday.com/contact-center/meta-whatsapp-business-ai-customer-service/

Interesting "growing legal function"

....

Legal Counsel

The opportunity:

PCI Pal is seeking a commercially minded Legal Counsel to join our growing legal function. . We operate in a fast-scaling, regulated SaaS environment where legal plays a critical role in enabling growth while managing risk.

Reporting to the General Counsel, this role will partner with the business across a broad range of legal and regulatory matters. The successful candidate will work closely with Sales and Partnerships to enable revenue growth, driving efficient contract execution, reducing deal friction, and balancing risk with commercial outcomes in a high-growth SaaS environment. The role also involves collaborating cross-functionally with Product, Compliance, HR, Finance and other teams to deliver clear, pragmatic and commercially focused legal advice.

This is an excellent opportunity for a 4-6 PQE lawyer who enjoys working in a fast-paced technology environment and wants exposure to a wide range of in-house legal work.

Reviewing, drafting and negotiating a wide range of commercial agreements, including customer contracts, partner agreements, NDAs, and supplier agreements.

Supporting the sales and partnerships teams during contract negotiations and renewals, driving efficient deal turnaround times.

Conducting legal and regulatory research relating to areas such as data protection, payments, PCI DSS, telecommunications, and other compliance obligations relevant to the business.

Providing practical legal advice to internal stakeholders including Sales, Product, HR, Finance and Information Security teams.

Supporting the General Counsel with corporate and governance matters, including board materials, policies, and internal compliance initiatives.

Driving legal operations improvements including contract automation, template standardisation, and workflow optimisation which will ultimately improve contract cycle times.

Supporting legal aspects of product development and new feature launches, ensuring regulatory considerations are identified early.

Liaising with external legal counsel where required, including in respect of corporate matters.

Assisting with broader legal projects as the business grows, including international expansion and regulatory developments.

More here

https://uk.linkedin.com/jobs/view/legal-counsel-at-pci-pal-4408249643

Much more detailed release for other's, but not for the Brothers.

PCI Pal Strengthens Healthcare Ecosystem Support with HIPAA-Aligned Security Framework

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal® (LON: PCIP), the global provider of secure cloud payment solutions, has reinforced its support for the healthcare sector with alignment to HIPAA requirements, further extending a security framework already trusted by organizations operating in highly regulated environments.

As healthcare organizations continue to evolve their digital strategies, the focus is shifting from individual compliance checkpoints to consistent, end-to-end assurance across interconnected systems.

Rather than a standalone milestone, adherence to HIPAA requirements builds on PCI Pal’s established, enterprise-grade security architecture, underpinned by SOC 2 Type II and HITRUST assurance, and brings additional alignment to the specific requirements of healthcare ecosystems.

In practice, this is about more than meeting a regulatory standard. As healthcare organizations modernize patient engagement, the challenge is no longer just securing individual systems, but ensuring sensitive data remains protected as it moves across increasingly complex, integrated environments.

From contact centers and digital channels to conversational AI and electronic health record (EHR) platforms, patient interactions today span multiple technologies, each introducing potential risk. PCI Pal’s platform is designed to secure these engagements end-to-end, enabling compliant payment experiences to be embedded directly within real-world clinical and administrative workflows.

This is particularly important as payments and patient data converge. While many organizations assume compliance across their technology stack, gaps can often emerge at integration points, especially where payment processes intersect with systems handling protected health information (PHI). PCI Pal addresses this challenge directly, providing a secure layer that ensures sensitive data is handled appropriately across the entire interaction journey.

For partners, the impact is immediate. Healthcare remains a high growth but complex vertical, where compliance requirements can slow adoption and extend sales cycles. PCI Pal’s HIPAA-aligned approach gives partners the confidence to deploy integrated solutions into healthcare environments more efficiently, reducing friction in procurement and enabling expansion into compliance-sensitive use cases.

More here.

https://www.businesswire.com/news/home/20260414963687/en/PCI-Pal-Strengthens-Healthcare-Ecosystem-Support-with-HIPAA-Aligned-Security-Framework

NiCE CXone Integration with Epic Brings Patient Engagement

13 April 2026 Contact- Centres

NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace

New integration unifies communications and data in a single, AI-powered interface within Epic, enabling more connected, personalised, and efficient experiences

NiCE have announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences.

Smarter, Seamless Engagement with Epic

Until now, many providers relied on third-party integrations that offered limited functionality. With NiCE’s direct connection, CXone is now officially listed on Epic Showroom under their ‘Toolbox’ integrations, offering healthcare organisations new opportunities to modernize engagement. The integration delivers:

Omnichannel Engagement – Patient interactions across voice, chat, SMS, WhatsApp, and social channels are all handled seamlessly.

AI-Powered Agent Support – With CXone Copilot and AutoSummary, agents receive contextual guidance, streamlined workflows, and automated summaries.

Compliance-Ready Workflows – Facilitates workflows to support HIPAA compliance with secure call recording and transcription

Together, these capabilities simplify agent workflows, reduce administrative burden, and create faster, more personalised patient experiences — benefits that translate into measurable improvements in both staff productivity and patient satisfaction.

Jeff Comstock, President of CX Product & Technology at NiCE, said,

“Our integration with Epic EHR puts AI-driven engagement tools directly into the system that providers use every day,”

“This ensures contact centre agents can focus on meaningful patient conversations, ultimately improving both patient outcomes and staff experience.”

https://contact-centres.com/nice-cxone-integration-with-epic-brings-patient-engagement/

.....

Reminder NiCE February 2026 release

New Strategic Partner: PCI Pal

PCI Pal brings industry-leading PCI DSS-compliant payment solutions to CXone. This partnership enables organizations to process payments securely across voice, digital, and automated channels. PCI Pal’s solutions let contact centers collect sensitive payment data without exposing agents, recordings, or internal systems to PCI scope. This ensures compliance and enhances customer trust.

https://help.nicecxone.com/Content/releasenotes/release.htm#:~:text=New%20Strategic%20Partner:%20PCI%20Pal.%20PCI%20Pal,industry%2Dleading%20PCI%20DSS%2Dcompliant%20payment%20solutions%20to%20CXone.

.....

Monday, 30 March 2026 18:45

NiCE Bets Big on Australia as Agentic AI Rewires the Contact Centre

Nigel Lindsay-Smith has been in the job for a few weeks. He's already opened a new Sydney headquarters, he's still hiring, and he wants to talk about why Australian enterprises should rethink their AI contact centre tools.

The new Managing Director of NiCE Australia and New Zealand sat down with iTWire to walk through what's happening on the ground as NiCE (NASDAQ: NiCE), the 40-year-old customer experience giant, pushes its agentic AI strategy hard into the ANZ market.

His message is direct: the old IVR "press 1 for sales, press 2 for service" model is dying. And the company that just spent US$955 million acquiring Cognigy thinks it has the replacement.

The Cognigy play

The centrepiece of NiCE's current strategy is Cognigy, the German-born agentic AI platform it acquired in September 2025 for US$955 million. Lindsay-Smith describes it as an orchestration layer that sits across multiple LLMs, multiple AI vendors, and (critically) multiple contact centre solutions. You're not locked in.

"What could have taken weeks before can actually be developed and deployed in days. And that's the really exciting thing for organisations." - Nigel Lindsay-Smith, Managing Director, NiCE ANZ.

That speed matters. Lindsay-Smith says the traditional approach to AI automation in contact centres involved complex development sprints, long UAT cycles, and months before production. Cognigy compresses that timeline dramatically.

And the platform's credentials aren't theoretical. Lufthansa Group handles around 16 million AI-powered conversations annually through Cognigy, with peak days hitting 375,000 interactions. Lindsay-Smith mentioned the airline can process roughly 40,000 simultaneous conversations during major disruptions like flight cancellations.

Allianz, Generali, and BT's Openreach are also on the client roster.

At NiCE's Nexus 2026 Global CX AI Summit, the company announced 5 new Cognigy capabilities: Automation Opportunity Discovery (which turns interaction data into deployable AI agents), embedded multivariate testing, multimodal hybrid journeys, advanced conversation analytics, and expanded MCP integration.

Philipp Heltewig, Cognigy's co-founder and now NiCE's Chief AI Officer, put it bluntly: "Agentic AI is becoming the operating layer of the enterprise."

More here

https://itwire.com/business-it-news/data/nice-bets-big-on-australia-as-agentic-ai-rewires-the-contact-centre.html

....

From the F/Y Results

9 Sept 25

"We have already established reseller partner agreements and built integrations to a number of the leading voice and chat bot vendors (including Cognigy and PolyAI), and have customers live across both voice and chat bot scenarios."

24th, 25th & 26th March 2026

Paris Porte de Versailles Pavillon 4

Conferences & workshops organized by PCI P 25 March 2026

Payment Security in France: Driving Trust and a Better Client Experience Through Ecosystem Collaboration

As digital payments continue to evolve rapidly, transaction security can no longer rely solely on regulatory compliance. In France, the payments ecosystem has developed within a robust regulatory framework — including PSD2, Strong Customer Authentication (SCA), and PCI DSS — while facing constantly evolving threats such as online fraud, social engineering scams, and new risks associated with instant payments.

This conference session will provide insights into the evolution of the payment security landscape in France, drawing on recent findings from the Observatoire de la Sécurité des Moyens de Paiement (OSMP). It will also explore ongoing transformations within the European ecosystem, including the emergence of new payment solutions such as Wero and the growing adoption of instant payments.

https://www.all4customer-paris.com/en/conference/71813/pci-pal

........

Payments Partner Wero

https://www.pcipal.com/why-pci-pal/partner-eco-system/

.......

Worldpay, Now Global Payments, Joins European Payments Initiative (EPI) to Enable Wero Payments for Merchants

Payments 24.03.2026

Wero is a pan-European, mobile-first, account-to-account payment solution that enables real-time transfers using phone numbers, QR codes, or in-app flows – all built on the SEPA Instant Credit Transfer rails. Since its launch in mid-2024 in Germany, France and Belgium, Wero has helped over 52 million consumers streamline their everyday payments while offering a sovereign European alternative. Initially focused on peer-to-peer transactions, Wero is progressively rolling out support for online retail transactions throughout 2026, allowing both consumers and merchants across Europe to benefit from a competitive alternative to international payment solutions.

This European-native solution is an exciting development for merchants and consumers in the EU and Global Payments is proud to support its widespread adoption. The news comes at a time when global Account-to-Account (A2A) payment volume is forecasted to be nearly $3.8 trillion by 2030.

Full article here

https://financialit.net/news/payments/worldpay-now-global-payments-joins-european-payments-initiative-epi-enable-wero

Alessandro Dalla Volta, MPhys

PCI Pal•2K followers

6h

Back from Enterprise Connect in Las Vegas! A few reflections while everything is still fresh. What stood out this year wasn’t just the pace of innovation, but the direction of travel. AI is no longer a layer on top. It’s becoming the operating system of customer interaction. Across CCaaS platforms, voice, and digital channels, the conversation is shifting from augmentation to orchestration.

A few themes that stuck with me:

🔹 AI-native experiences are redefining the journey

Not just handling queries, but shaping outcomes. Routing, resolving, and even influencing customer decisions in real time.

🔹 Voice is having a quiet resurgence

With advances in speech recognition and generative AI, voice is becoming more natural, more scalable, and more powerful. Especially in high-value interactions.

🔹 Trust is becoming the new architecture of the contact center

What used to be a payment problem is now a full journey problem. Fraud starts earlier, and security needs to travel with the interaction across channels and touchpoints.

This is where the idea of a Contact Center Trust Stack really resonates:

Identity → Authentication → Trust & Fraud Signals → Secure Payments

🔹 From payments to secure engagement platforms

At PCI Pal, this reinforces the transformation we’re driving. Moving from secure payments into a secure customer engagement platform, embedding trust, compliance, and intelligence across the entire customer journey.

🔹 Ecosystems are everything

No single platform can do it all. The winners will be those who integrate seamlessly across partners, channels, and capabilities.

🤝 On a personal note, it was fantastic to spend time with partners like Zoom, RingCentral, and 8x8. This is where a lot of the real innovation is happening.

🚀 And great to see the evolution of the Salesforce Contact Center. A strong signal of how deeply AI, CRM, and customer engagement are converging.

My biggest takeaway:

We’re moving from contact centers to intelligent, trust-led engagement platforms. And that shift is happening faster than most organisations are ready for.

Curious to hear what were your key takeaways from Enterprise Connect this year?

https://www.linkedin.com/posts/adv80_enterpriseconnect-ccaas-ai-activity-7442210737466327041-6r9p

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