RE: Are you kidding me24 Apr 2018 23:34
The complaints on Trustpilot are normal, not unusual. If you knew anything about, for example, the furniture and home business you'd realise that it is a business that generates a high number of complaints. Sofas don't always arrive on time, sometimes stock arrives damaged, or gets bumped in transit ... shit happens when human beings are involved and there are many moving parts in the process. My point is that this is normal, not unusual. As a % of transaction volume it is probably statistically low compared to many other retailers. You don't understand that because you don't understand this industry.
The point that I'm trying to make is that no retailer in the world operates without complaints ... it is impossible to eliminate, and the cost of perfection outweighs the benefits. Comments on a "trust" website are not sufficient for you to gauge whether Next is an outlier. I suspect that Next have better service than most.