Broker update28 Jan 2019 17:31
Following just receied from sharecentre.com.Certain info removed for privacy.
Complaint no : Acknowledgement
I write to acknowledge receipt of your complaint following your email below to my colleague and to inform you that your complaint is being investigated.
I would like to thank you for your patience during this period.
Please find our full complaints procedure below.
COMPLAINTS PROCEDURE
At The Share Centre, we want you to be entirely happy with your investment and our service.
However, sometimes we do make mistakes or get things wrong. This page tells you how to make a
complaint and how we will deal with it.
We will follow the rules set out by our regulator, the Financial Conduct Authority, for dealing with a complaint.
It is always our aim to investigate customer complaints thoroughly, promptly and fairly.
Where to start
Please contact the department at The Share Centre you have an issue with. You can contact us by any means including letter, telephone or e-mail.
When using e-mail please be careful not to disclose your full account details.
We will then do our best to resolve your concerns quickly and we expect that most complaints will be resolved at this stage.
If we are unable to resolve your complaint within 5 business days we will write to you to confirm we have received your complaint and that we are dealing with it. We will also keep you regularly updated until we are in a position to fully respond to your complaint.
If you are still unhappy
If we are unable to resolve your concerns you may be able to refer your complaint to the Financial Ombudsman, whose address is:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: enquiries@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk
The Financial Ombudsman is unable to consider your complaint until we have completed our investigation and given you a response.
Please note
We have made our complaints procedure simple to follow, so that you should not have to use a solicitor or seek professional help. If you choose to do this, you will be responsible for the costs.
Kind regards,
Will i get a reply,who knows,but at least they are responding,but as with other holders they do seem to be showing some form of escalation (possibly due to large number of queries/complaints),rather than the expectation of going to the round filing tray, (Rubbish bin for the uninitiated).