Click & collect15 Jul 2025 09:11
I asked my mate Copilot the following question and I was surprised how big C&C is and with is still being down it must be affecting current performance. The comments below are for the last fiscal year results, so before the cyberattack.
How much of M&S revenues are via click and collect?
Marks & Spencer has seen click and collect orders rise by 20%, and this channel now plays a significant role in its online strategy. While exact revenue figures from click and collect alone aren't broken out, it's clear that the service is a major contributor to M&S’s £1.2 billion in online sales, which accounted for 22% of international clothing and home sales.
More than one-third of online orders are now placed via the M&S App, with click and collect being a preferred fulfillment method. This reflects the growing strength of M&S’s omnichannel model, blending digital convenience with physical store access.