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Not sure on any dates, anyone has more info on next expected news?
No chance Trustpilot is utter pointless its getting exposed as only keeping favourable reviews. If someone ****s in your mouth you have to rate it 5 star or Trustpilot deletes it. Keep selling as advised before. 10p next
Could similar happen to Trustpilot
SP is building nicely , had to really is way to cheap at the moment
So my account is now restored.
Unanswered questions remain
1. Why was my account blocked in the first place?
2. Did a competitor falsely flag up my account?
3. Why was there no apology?
4. Why did it take 72 hours?
5. How does a software think a genuine human made review is spam?
“ Thanks for providing us with documentation. This has allowed us to verify the authenticity of your account. We've now unblocked your account and reinstated your previously active reviews.”
Hmm. All seems a bit underhand. But I suppose credit to them for fixing the mistake albeit without apology
Still account frozen despite me sending documentation to prove my review
They asked for more documentation….
Seriously???
“Our Content Integrity Team will review it and send you a response as soon as they can. However, due to the number of emails we receive, this could take several days - so please be patient!“
What? So my account is wrongfully wiped out and they expect me to wait a week till they fix their error!
Lol.
Meanwhile the fake boys accounts rip free on trustpilot. Sounds like a well run company / not!
Cheap
48 hours since my account was wrongfully suspended and I’ve not had any reply from trustpilot.
No wonder the rns confirms big boys are selling this garbage.
Still heard nothing from these jokers
this is what these jokers said to me on e-mail:
"As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam. We take this very seriously, and have therefore blocked your user account and removed your reviews from our platform.
We have these measures in place to ensure that our community can trust the reviews they read on Trustpilot, however, we understand that sometimes legitimate reviews are removed in this process. If you think there’s been a mistake, you’re welcome to contact us by replying to this email.
Thanks for your cooperation.
Trustpilot Content Integrity Team"
I had over 50 genuine reviews that Trustpilot just removed because their software detected "something"
What a joke this company is.
All my reviews are real genuine experiences.
Now SUDDENLY trustpilot let the algos rip.
What a joke. SELL
Trustpilot Group (LON:TRST – Get Rating)‘s stock had its “buy” rating reaffirmed by analysts at Berenberg Bank in a research report issued to clients and investors on Friday, Marketbeat Ratings reports. They currently have a GBX 200 ($2.38) price objective on the stock. Berenberg Bank’s price objective indicates a potential upside of 183.89% from the stock’s current price.
Morgan Stanley cuts Trustpilot price target to 175 (260) pence - 'overweight'
There will always be diverging opinions about the effectiveness of solutions in the software/tech space. Just take a look at the plethora of divergent opinion on Darktrace and their AI driven cyber security platform. As well as your own investigation, there also has to be a degree of faith in diligence carried out by major investors which built the business pre-IPO and those which have take significant share post IPO. As an aside, there's also, plenty of software companies out there with crazy multiples in their valuation which have no IP and operate their solutions across opensource.
Back to Trustpilot ... There is a process to validate the review prior to it being posted. Of course it's not robust and it's no different to the challenge Amazon faces with their product reviews and the marketplace traders trying to cheat the system. Ultimately, Trustpilot has built a client base which is loyal to the concept and has invested more in their system and credibility than review sites before it.
Its USP is that it provides it's clients a mechansim to 'cement' the bridge a consumer must cross to recognise the company as credible, the product as reliable, the service dependable etc, etc.
Of course the system can be scammed ... just like Twitter has a percentage 'bots' ... still worth a few billion though me's thinks!
I'm sure there's a lot of sore losers seeing how this share has tanked. However it's marketplace reach and continued scope for growth make it look very cheap at sub £1.
Taking a loss here come Monday after my own investigation and experience Trustpilot is pointless. All bad and often constructive reviews are removed leaving a massive bias. This is factual and Trustpilot must be on the cusp of being exposed for this practice. Only scam companies and those reporting Trustpilot to trading standards have bad reviews. This company really has no future once fully exposed. Bail the eff out
Looking oversold and due for a bounce today
I worked for a company (no names) that had a paid for Trustpilot account a number of years ago and over the course of several months built up their own reviews which they largely wrote themselves as well as a sprinkle of actual customer reviews. At the point their were around 100 review in total Trustpilot contacted the business to say they had detected that around 70% of the reviews on their account came from the same IP address and they deleted them all. It wasn’t they only thing.. they had some very clever ways of knowing that most of the reviews were not genuine, and this was going back to the early days so I am sure it’s much more advanced then. I saw first hand that the take the integrity of their reviews extremely seriously, even at the expense of really annoying one of their paying customers. For this reason I still value Trustpilot reviews way more than any other by a mile
I put up a scathing review of a company & they had low frequencies of reviews as do kitchens & was called to take down the factual review followed by 10 x 5* reviews appearing the next day from happy customers who’d never written a review or had a profile picture. Totally manipulated. Happens on Amazon, eBay, Google all the time. Someone needs to invent a crypto token validation scheme where reviews can be tracked back to a real person validated by IP & identity checks - TrustPilot adds zero value to any purchase decision for me
*Raises hand*
I use anyone boasting about their 5* Trustpilot rating as a *strong* avoid.
The results seems good yet the share price is taking a big hit.
A small buy will be in order at the 120p mark.
Known as 'gating'. For more on that practice search the HelpHound blog.
Yes. Google has effectively neutralised its business model. Why pay Trustpilot when your customers are looking at Google reviews? Much more on the HelpHound blog. Barge and pole come to mind.
Anyone here needs to check out the HelpHound blog. They have been following TRST as industry insiders for years and their articles raise some really interesting points and issues surrounding Trustpilot's core business model.
It's definitely been manipulated in the last 2 trading sessions with technology stocks taking a hit.
Probably not justified though and worth popping on the watchlist for a rebound entry point.