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Scott. Try getting out of your mums basement and go into the real world.
I didn’t walk up and down the plane with counting them but there were a lot of ones and twos as well as many empty rows.
I wasn’t doing a customer complaints issue on the board, my point is that unhappy customers treatment effects attitude towards a company and if that is negative then it will effect the footfall and profit and SP.
Airlines go bust all the time, if they are now happy to mug people for £50 a time I don’t feel it bodes well for the future.
The not too bright shout deramper on bad news every time. Shows a level of understanding different points of view can be expressed without the village idiots grabbing there pitch forks
This flight had between 50-99 pax on board out of 186. That is not 15%
NorthScot- oops sorry pal. I'll keep my thoughts to myself. I fly with EZJ and I'm invested but a bit of sympathy towards an unhappy punter does no harm does it? Remember this is a chat board too not just an investment board. Nothing any of us say here has any influence on a share price. No more from me now mate otherwise it goes down the path of A.Smithy!
TimitoBoo - with you 100% matey. Like Ryanair when the chips are down these guys will behave like sharks too. The only thing that matters to all of them is money not the customer.
In my experience that cuts both ways, thanks anyway.
I am guessing about 15%, really empty which was not the same going out
Was the flight only 15/20% full ?
Yeah I know what your saying and appreciate it, both good for me and bad.
I just don’t like to be had, the amount is not the issue it’s the principal and the sneaky way it was done.
Leaves a very bitter taste
Tim, do everyone a favour and write to the company as transparancy is everything in customer service and if the charges were not clear from the outset , things need to change.
Nothing comes for free and as with Ryanair - who have fleeced every extras for decades - this helps the bottom line.
It would annoy me too, especially as bag dimensions continue to decrease and catch out the seasoned traveller too.
That said, people will pay rather than leave it behind. Holiday people have the money for drink, holidays etc and the odd £ here and there will not deter many as long as they can moan a bit they still cough up.
Let's face it the flights cost a fraction of the price of the 80s & 90s and have less services attached. All extras. Ryanair know how to do it, so EZJ can follow at speed.
I am writing this sat at Gatwick airport having flown in from Faro with easyJet this morning awaiting my connection back to the Channel Islands.
As a LTH of EZY I felt they completely ripped me off for the first time ever in a lot of years flying with them, Ryanair had me 15 years ago and I have not been near then since, fortunately until now EasyJet have been great.
As we are boarding the plane our hand luggage was too large for people who have paid £22 each for extra leg room, fair enough but the bag size is fine if we had booked speedy boarding so no extra cost….. Seriously? 54 Euros extra
My wife is recovering from a broken leg and is in a boot hence the need for extra leg room.
What concerns me is that if this is now how it’s going to be with them they will be having a lot more customers extremely p155ed off, the flight was only 10 to 15% full anyway so I guess they already have.
I am selling and off elsewhere as this lot now scare me with this new attitude, after this morning I am worried in case they don’t survive at all and I have too much money involved and now consider them extreme high risk.
It’s not so much the amount more the sneaky way they did it. A good reputation takes time to build but can be shattered in no time at all.
To put it simply. After today I just don’t trust them anymore
GLA
Ps BoD/FD. Have you considered charging extra when on the plane for using seat belts?
Could be a nice little earner and since you no longer care about your customers then why not