Scott. Try getting out of your mums basement and go into the real world.
I didn’t walk up and down the plane with counting them but there were a lot of ones and twos as well as many empty rows.
I wasn’t doing a customer complaints issue on the board, my point is that unhappy customers treatment effects attitude towards a company and if that is negative then it will effect the footfall and profit and SP.
Airlines go bust all the time, if they are now happy to mug people for £50 a time I don’t feel it bodes well for the future.
The not too bright shout deramper on bad news every time. Shows a level of understanding different points of view can be expressed without the village idiots grabbing there pitch forks
I am writing this sat at Gatwick airport having flown in from Faro with easyJet this morning awaiting my connection back to the Channel Islands.
As a LTH of EZY I felt they completely ripped me off for the first time ever in a lot of years flying with them, Ryanair had me 15 years ago and I have not been near then since, fortunately until now EasyJet have been great.
As we are boarding the plane our hand luggage was too large for people who have paid £22 each for extra leg room, fair enough but the bag size is fine if we had booked speedy boarding so no extra cost….. Seriously? 54 Euros extra
My wife is recovering from a broken leg and is in a boot hence the need for extra leg room.
What concerns me is that if this is now how it’s going to be with them they will be having a lot more customers extremely p155ed off, the flight was only 10 to 15% full anyway so I guess they already have.
I am selling and off elsewhere as this lot now scare me with this new attitude, after this morning I am worried in case they don’t survive at all and I have too much money involved and now consider them extreme high risk.
It’s not so much the amount more the sneaky way they did it. A good reputation takes time to build but can be shattered in no time at all.
To put it simply. After today I just don’t trust them anymore
Ps BoD/FD. Have you considered charging extra when on the plane for using seat belts?
Could be a nice little earner and since you no longer care about your customers then why not
Responding on the odd occasion is good if it is genuine, but you reply to the same stuff everyday with the same insults. It doesn’t stop! By doing that you are no better than them, unless of course you are them
If no one responded then it would stop, but I suspect you don’t want that to happen.