George Frangeskides, Chairman at ALBA, explains why the Pilbara Lithium option ‘was too good to miss’. Watch the video here.
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I have had no reply to my email. Service has improved so that from a 30% failure to deliver in 24 hours has been reduced to failure to deliver to 28% and that still is hopeless. The final straw was that a consignment containing a case that was packed by me, that held 12 bottles of gin, each had been individually wrapped in bubble, placed on shredded pine for cushioning and in a double insulated box was dropped in a hub. The instruction to return to me was ignored and the contents disposed of has cost DX my account.
Oddly enough, the wine shipper that we use from time to time has also ditched DX. This is not a company to trust - far too much "stock evaporation", inquisitive employees demanding what is contained in sealed anonymous packages sent in bulk and a company to avoid. Our account has been transferred from a local office in Shrewsbury to a hub with a call centre in Leicestershire with an "account manager". I doubt they have any comprehension of geography - the closest dual carriageway from here is 22 miles - the first roundabout is 16 miles and traffic lights (aside from temporary ones) is 21 miles away, All in different counties.
As Mr Dunn either cannot read or is as haughty as a Marquis, there is no point whatever in seeking any reply to email. Best to walk away and take our tiny £70,000 contract with us. It is small beer but our Royal Mail account is that per week. I am at the point where I will block the IP address from DX to prevent their constant spewing of "motivational" junk.
I finally lost my temper with DX and dropped a line to the Company Secretary. The immediate problem was resolved in that the Heathrow depot finally picked up a consignment that they had taken 10 days not to collect and it was returned to us in Wales.
This was then sent on a pre-noon service and arrived within the deadline. I suspect that this had more to do with the Co. Secretary taking an interest, tracking in place by the Shrewsbury General Manager the Heathrow General Manager and their Customer Services representative assigned to maintain the peace with me.
What has not been addressed is the software interface to trigger collections, the correct labelling applied for each item or the matter of mis-routed packages. Since I am assured that Lloyd Dunn, the CEO is currently on holiday, I will follow this up in 2 weeks time for an explanation.
DX had a fabulous reputation in the late 1970's as THE contractor to use for correspondence between Solicitors practices in preference to Royal Mail. Having expanded to be a parcel carrier I had hoped for a service as a minimum equal to that from RM. It is not and, now that RM have tinkered with their software, RM are far better. At least I know that on average 3% of everything sent via Royal Mail will be delayed. With DX, it is 30% and that is unacceptable.
There are many things that DX get right but until the major issue of mis-routed parcels is resolved this punter will not be using DX willingly.
I will update this board once I have the dignity of response from Mr Dunn.
I have still not had the courtesy of reply, despite knowing that my email has been received at their IP address. I will drop anothr note to the company.
As at Friday, I had not the courtesy of reply. I had hoped, at least for a holding email
Thanks, Alas.... I will keep and eye here if you copy here any response... My investing involves other people. Giving you my contact email would compel me to share any communications with them, which is not something I always like to do....
The domain referred to for an email address is a building that was purchased in 2014 and transformed into offices for our company. It is huge - over 6,000 sq ft. Downstairs has become our HQ and upstairs a 3,000 sq ft apartment which we have for any visitors and our children when they come to stay with any friends and don't want to stay at home.
I will do so next week. I am doubtful if I receive reply, however, if you would care to drop me a message with your email address, I will gladly forward any response. angus@mahk.uk
Alas,
Maybe you should sent copy of your post directly to the DX Ceo... and paste the answer right here... As a very long standing shareholder I am very concerned by what you say
Well, if it is of any consolation, my company switched to DX last year as our usual provider was re-locating and needed to fit out very large premises and unable to rent alternative space while commissioning work was undertaken. DX had been wooing us for the last 3 years and were commissioned for the work.
We will not be using DX again. Their "next day" service is at best viable for 70% of packages, instances of breakages and "stock evaporation" have soared and their booking system is terrible. When we have large orders that need to be collected, invariably a van of insufficient size is sent and staff turnover is high. Staff are invariably inquisitive on the nature of our work which is impertinence. Our local manager is aware of the issues, things have been escalated every couple of weeks and is now managed from somewhere in Leicestershire. Not a lot of good to a rural part of Mid Wales. And while a holding email to say that managers are aware of the issues and implementing improvements during this summer, that is too little and too late.
So.... although there might be decent enough revenues flowing through the company, the service is atrocious, with 30% of packages mis routed (including those to the same address). Critical items scheduled for a timed next day delivery is shocking.
Good luck to anyone owning shares in this outfit. I wonder how many other enterprises are in the same boat as us.
On the back of great revenues, this is slowly creeping up. Still massively undervalued