William Hill Contract

7 Mar 2007 11:08

Eckoh PLC07 March 2007 7 March 2007 Eckoh plc (Eckoh or "the Company") Eckoh secures £3 million, 3 year contract with William Hill Eckoh, one of Europe's leading providers of outsourced automated solutions,today announced that it has been re-appointed by William Hill, a leading UKprovider of fixed odds bookmaking services, to provide its automated horseracing commentary and results service. The new contract, which runs until 2010,follows Eckoh's successful operation of the service since its launch in 2002. The service provides callers with real-time access to live horse racingcommentary and results across leading UK and Irish racecourses, as well as manygreyhound tracks and meetings. The service also allows callers wishing to placea bet to be prioritised and connected directly through to a contact centre agentand then to be re-connected to the automated service. All calls to the service are hosted on Eckoh's highly resilient self-serviceplatform, which is capable of handling over 650,000 calls per hour and 8,000calls concurrently. The scalability of Eckoh's platform continues to be ofcrucial importance to William Hill during busy racing periods, when concurrentnumbers of callers to the service can reach several thousand. Mike Grenham, Head of Sports Information at William Hill, said: "Over the past five years, Eckoh has worked with us to establish the industry'spremier commentary and results service. We're confident that by re-appointingthem, we will maintain access not only to their exceptionally robust andreliable capability, but also to their continued service innovation, which willensure that we continue to enhance the betting experience we provide to ourcustomers." Jim Hennigan, Executive Director at Eckoh, added: "This is one of the most prestigious and sought after contracts in this highlycompetitive marketplace and we're naturally pleased that William Hill has givenEckoh such a vote of confidence in our performance and selected us to be theirpartner into the next decade." Enquiries: Eckoh plcNik Philpot 08701 100 700Adam MoloneyJim Hennigan Corfin CommunicationsHarry Chathli +44 20 7929 8989Neil Thapar Ends This information is provided by RNS The company news service from the London Stock Exchange