SVR.L Regulatory News (SVR)

17 Aug 2006 07:01

ServicePower Technologies PLC17 August 2006 17th August 2006 SERVICEPOWER TECHNOLOGIES PLC ("ServicePower" or the "Company") CONTRACT WIN ServicePower announces agreement with ESI ServicePower Technologies plc (LSE: SVR), the recognised leader in artificialintelligence based field service scheduling solutions and computer services istoday delighted to announce that its Field Service Solutions (FSS) Division, hassigned an agreement with E&S International Enterprises (ESI); this is a "HostedSolutions" contract. ESI is a manufacturer, distributor, and marketer of a wide variety of consumerproducts under several brand names to major retailers in the US. ServicePowerwill provide Web-based applications to manage and maintain ESI's service dealernetwork for its consumer electronics and appliance division. The Networkincludes several thousand qualified, independent product service dealersthroughout the U.S. ServicePower's Web-based scheduling and dispatch application will booktime-banded appointments in real time and dispatch jobs to ESI's servicedealers. It will also receive and process warranty claims and payments,providing warranty analysis reports to monitor product and parts failures, andfollowing up with quality-of-service surveys. David Brisco, Chief Executive of ServicePower commented: "We are delighted tohave been selected by ESI to assist them in the delivery of high standards ofcustomer service and increased efficiency. This win is further evidence of ourstrong presence in the US, where solutions are currently being used by companiessuch as Whirlpool, Avaya and General Electric Company." ENDS Contacts: David Brisco, Chief Executive Officer Tel: 0161 476 2277ServicePower Technologies PLC Bobbie Hilliam Tel: 020 7071 4300Evolution Securities Limited Tom Moriarty / Laura Cocker Tel: 020 7651 8688ICIS Limited About ServicePower ServicePower (LSE: SVR) offers tools that enable optimized service executionacross the entire service chain. The company provides the most widely usedartificial intelligence based field service scheduling application in the world.ServicePower solutions, offered throughout the U.S., Canada, the UK and Europeallow companies to locate their directly employed field resources in specificgeographical areas and supplement their coverage with a network of independent,authorized servicers in other areas. The routes for both the company's fieldresources and the independent servicers are optimized by ServicePower'stechnology to ensure the right balance between service and cost. ServicePoweralso provides warranty chain management, call center services, and analytics formanufacturers, third-party administrators, and retailers. ServicePower'scustomers include innovative, world leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp, and Siemens. For more information, visitwww.servicepower.com This information is provided by RNS The company news service from the London Stock Exchange