Netcall Regulatory News (NET)

18 July 2011

NETCALL PLC

("Netcall", "the Company", or "the Group")

Trading Update

Netcall plc (AIM: NET), a leading provider of customer engagement software, is pleased to give an update on trading for the year ended 30 June 2011.

The Company announces that its financial performance in the second half of the financial year has remained strong. Adjusted EBITDA(1) for the year is expected to be ahead of market expectations due to improved gross margin, earlier than expected realisation of cost-savings from the successful Telephonetics integration and an ongoing focus on cost management.

The Company's cash position has increased, also ahead of market forecasts, from £4.8m at 31 December 2010 to £5.9m at 30 June 2011, reflecting strong operational cash flow in the period.

The Company expects to announce preliminary results for the year ended 30 June 2011 on 26 September 2011.

Henrik Bang, CEO of Netcall, commented:

"We are pleased with the significant progress achieved during the financial year, having expanded our customer base, further broadened the product suite and improved organisational capabilities. Following the acquisition of Telephonetics, we have realised substantial cost-savings while at the same time continued investing in ongoing product development, sales and marketing, which pleasingly has also resulted in our first successful cross-sales.

"We have entered the new financial period with a healthy pipeline and the Board remains confident in the future prospects of the business."

(1) adjusted EBITDA is defined as profit before interest, taxation, depreciation, amortisation, acquisition and restructuring expenses and share-based charges.

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About Netcall PLC

Netcall is a UK company quoted on the AIM market of the London Stock Exchange. Netcall's software product suite provides compelling solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management and data unification. Our target markets comprise organisations of all sizes, including many blue-chip companies with global contact centre operations. The Netcall software platform helps organisations meet the growing demands of their customers and prospects whilst improving internal efficiencies, thereby increasing profitability and customer satisfaction.

Netcall's customer base contains over 600 organisations in both the private and public sectors. These include over 60% of the NHS Acute Health Trusts, major telecoms operators such as BT and Cable & Wireless and leading organisations including First Direct, McAfee, Interflora, Lloyds TSB, Oracle, Orange, Prudential, RBS and Standard Life.