Netcall Regulatory News (NET)

14 Nov 2005 07:02

Netcall PLC14 November 2005 Netcall plc announces launch of QueueBuster Version 3 Netcall sells telephony solutions, including its innovative flagship productQueueBuster (TM), which enable call centres to manage call queuing, reduce costsand enhance customer service. Cambridge, UK - 14th November 2005: Netcall, a leading provider of callback,auto-messaging and contact solutions, announces today the launch of QueueBusterVersion 3, Netcall's flagship product that gives call centre callers analternative to queuing by allowing them to simply leave their details, maintaintheir place in the queue and receive a call back when an agent is available. QueueBuster Version 3 will have a host of enhanced features and functionality,all aimed at helping businesses to roll out a solution that fits their needswhile continuing to increase staff productivity and improve customersatisfaction. Netcall is also launching today its Intelligent CommunicationsPlatform(TM) (ICP) which incorporates a series of new products including NetcallCallMeBack, InTouch and Identifier. They are designed for organisations of anysize and provide flexible ways to boost call handling efficiency as well asimproving customer service. QueueBuster Version 3 is the only call back solution on the market to beavailable as a hosted service or installed "in house" at a customer's premisesvia the Netcall ICP, enabling businesses to choose a solution which best matchestheir needs and IT and telephony infrastructure. As a hosted service,QueueBuster Version 3 offers a fully managed system, creating an easy-to-installand low-risk solution for businesses. "We have developed QueueBuster Version 3 and our new solutions in response tofeedback from our customers who want a flexible solution that can be easilyadapted to their ever changing needs," explained Henrik Bang, CEO, Netcall. "Byproviding businesses with a range of modular applications to choose from, theyare able to select those features that will most help improve agent productivityand customer satisfaction." Netcall's customers include blue chip companies such as: Bournemouth and WestHampshire Water, Belkin Components, BT, BSM, BUPA International, CarphoneWarehouse, Centrica One.Tel, The Co-operative Bank, Egg, Lloyds TSB Insurance,First Direct, Halifax, Holiday Inn, Kwik-Fit Financial Services, Norwich Union,NTL, Oracle, Prudential, Thames Water, Royal and Sun Alliance Insurance, Sage,Skipton Building Society, Toyota, United Utilities and Vertex CustomerManagement. EnquiriesNetcall PLC Tel 01480 495300Henrik Bang CEO ICIS Limited Tel: 020 7628 1114Tom Moriarty/Archie Berens About Netcall Netcall is the leading specialist in callback, auto-messaging and contactsolution, helping organisations increase profits and productivity whileimproving customer satisfaction and employee morale. Based near Cambridge (UK)the company has over 20 employees and is quoted on the Alternative InvestmentsMarket (AIM) adhering to the disclosure standards required by the London StockExchange. This information is provided by RNS The company news service from the London Stock Exchange