1 Dec 2009 07:00
1st December 2009 INTERSERVE COMMENCES NEW 200m HSBC FACILITIES MANAGEMENT CONTRACT
Interserve, the services, maintenance and building group, has won a 200 million facilities management (FM) contract with HSBC and is commencing service delivery on 1st December after intensive preparations. In a three-year agreement, which has a potential two-year extension, Interserve will deliver facilities services at over 1,600 retail and 120 office sites across the UK, Channel Islands and the Isle of Man.
The new contract represents a further integration of HSBC's support services functions, bringing more together under one provider than was previously the case. In a short timescale Interserve has undertaken a complex handover including the transfer, under TUPE regulations, of over 2,000 staff from a variety of incumbent suppliers and from HSBC itself.
This is one of the largest such contracts in the UK. At its core is the integration of strategic facilities management delivery with the management and delivery of programmes driven by business, customer and estate requirements. Interserve's responsibilities will include the delivery of services to the HSBC group headquarters in Canary Wharf in addition to an estate that includes ATM cash machines, retail branches, commercial centres, offices, data centres, sports, social facilities and training centres. In total Interserve will manage facilities over an area of 720,000 square metres.
Key support services include a centralised service, helpdesk and performance centre, building services, fabric maintenance, cleaning, catering and utilities management, in a `total' facilities management package. The service centre will be a single point of contact for HSBC customers and will also manage and report on performance across the contract. The centre is located within Interserve's National Service Centre based in Redditch and expects to manage over 200,000 telephone calls and up to 300,000 emails a year.
Interserve will support HSBC to measure its environmental performance and make adjustments to meet its targets in energy efficiency, recycling levels, water usage, waste reduction and CO2 emissions.
"The point at which we begin service delivery is always an exciting moment," commented Adrian Ringrose, Interserve's Chief Executive, "but in the case of HSBC it is even more so than usual. The size of the contract, the number and variety of incumbent suppliers and the fact that we are going further with this client than anyone else has previously all add to the challenge. We are confident that the complex preparations we have undertaken have laid the foundations for the improved service, reduced cost and enhanced business processes that HSBC needs."
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For further information please contact:
Giles Scott 0118 960 2307
Head of Corporate Communications
Elizabeth Morley / Tom Roberts 020 7379 5151MaitlandAbout Interserve
Interserve's vision is to be the Trusted Partner of all our stakeholders. We are a services, maintenance and building group operating in the public and private sectors in the UK and internationally. We offer advice, design, construction and facilities management services for society's infrastructure and provide a range of plant and equipment in specialist fields. Interserve is based in the UK and is a FTSE 250 company. It has revenue of 1.8 billion and a workforce of 50,000 people worldwide.
Commercial website: www.commercial.interserve.com
General website: www.interserve.com.
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