RE: Problem with Stockperks14 Jul 2025 10:35
Hi Dave and welcome!
I'm not sure from what you say, the stage you are failing. Whether it's the provision of a broker statement, or the submission of the claim.
The gist is stage 1 you have to upload a broker statement. You should then get an acknowledgement they are processing. You should then get an email 3 or 4 days later to say completed. When you open the app, the carnival offers should be under the Eligible tab.
Stage 2 is going into the Eligible tab, selecting the company, putting in your booking reference and send.
I've submitted lots but only ever had one problem (stage 1) as you need to do this regularly to show you still hold them. When it failed to recognise my holding I emailed hello@stockperks.com who in fairness, were quick to respond (a couple of days), but didn't quite understand why I wasn't seeing the carnival perks on my eligible tab.
To resolve it I just uploaded my broker statement again, and after a couple of days they appear in my eligible tab. I guess the first person who processed it didn't press a button.
Gist is, if you are failing on stage 1, try submitting again. I've never had it fail on stage 2 (apart from the cruise being too far into the future...ie post November when the perk refreshes)