Further Clarification4 Dec 2019 16:04
Of course, it's all with hindsight but maybe this time the auditors did their job. If we look at P24 (The Audit Committee Report) of the 2019 Annual Report it states in respect to the company's global accounting operations “The need for action was emphasised by internal control weaknesses and misstatements identified during the external audit of the 2018 accounts”. On P25, it added, “The Committee has requested that revenue accounting should be a particular area of focus for the on-going enhancements to the Group’s accounting systems.” Possibly something of an understatement on P116 (Independent Auditor's Report) “Overall the findings from across the whole audit are that the financial statements use some mildly optimistic estimates, slightly favour current year revenue recognition and are light on disclosure.”
A red flag that may have been missed, certainly by me, was the dramatic increase in the cost of its audit. This rose from £268,000 in 2017 to £478,000 in 2018. For sure, it pointed out that the audit required more hours due to the growing complexity of the business. But it's difficult to see how it became almost twice as complex in a year. Again, with hindsight, someone may have asked them to take a closer look at this mess.
Incidentally, what I found most attractive about the company's model was its decentralised structure. This appears to have been its biggest flaw. It was not supported by adequate internal financial controls. My main concern now is just how systemic the problem is. According to the company's interim report published in September 2019, the problems related to four of its UK units. That seems pretty systemic to me. So the key issue seems to be this. If we remove the smoke and mirrors just how profitable is the business? Without a lot more information that's difficult to figure out. And there's one further and important thought. This is a people business. Will getting rid of the problem involve getting rid of the (Key) people?