RE: Dark clouds on the horizon13 Sep 2024 08:52
Bigpunt. I would like to thank you for jogging my memory. You rightly stated about the success of the credit card and that got me thinking again. Why has Vanquis lost so many customers since 2018, when the customer growth was a success prior to then. Eureka, it hit me. I remembered what happened to myself regarding my HSBC credit card. I looked back to see when this was, blow me down it was in 2018. HSBC contacted me and asked if I could increase my payments, my reply was no, I'm happy paying my minimum payment, which I'm allowed to do under the credit card agreement. I then received a letter stating I would not be charged interest on the balance anymore and all monthly payments would come off the balance. They also said I could not use the card again, ( I hadn't used the card for approx 5 years). I paid the balance off in two years and the account was closed. When I received that letter I thought happy days, why have they done that.
What is it about 2018? I searched the net, credit cards 2018 and lo and behold this is what I found. NEW CREDIT CARD RULES introduced by the FCA.
FCA published: 27/02/2018:
The new rules come into force on 1 March 2018, but firms have until 1 September 2018 to comply.
'Under these new rules firms will have to help customers to break the cycle of persistent debt and ensure customers who cannot afford to repay more quickly, are given help.'
Figures show that customers in persistent debt pay on average around £2.50 in interest and charges for every £1 that they repay of their borrowing. There are a total of 4 million accounts in persistent debt and firms have few incentives to help these customers because they are profitable.
Under these new rules firms will be required to take a series of escalating steps to help customers who are making low repayments over a long period, beginning when the customer has been in persistent debt over 18 months. After this time firms need to contact customers prompting them to change their repayment and informing them their card may ultimately be suspended if they do not change their repayment pattern.
Once a consumer has been in persistent debt for 36 months, their provider will have to offer them a way to repay their balance in a reasonable period. If they are unable to repay the firm must show the customer forbearance. This may include reducing, waiving or cancelling any interest, fees or charges.
Firms who do not comply with the new rules could be subject to action by the FCA.