Divs and Reduced Risk, Really?29 Nov 2020 12:01
If settling 23k VREQ customers results in £53M use of complaints provision and Amigo has 177k customers how can anyone with any seriousness talk about dividends and reduced risk. The growth in claims opened Q2 to Q1 was 400%. Q3 numbers not out yet so no one apart from Amigo know what that looks like and they gave you nothing on the call except one number, they increased the complaints provision by 86.9M from 6.8M in Q1. This is telling you the Q3 numbers will be horrendous as they told you most is for future redress. Madness, delusional to talk about dividends or reduced risk. They have £159M provision for future complaints, if it took £53M to settle 23k customers then using same average this suggests they might have to deal with another 69k customers. The guy on the call who said it looked to him like half the customers, I get that percentage as well. How they can seriously contend that giving redress to half the customers is not a systemic problem is hard to understand at the moment. If I had to pay redress to 5% of my customers or reduce the loan balance I would say I have a systemic problem. At 50% it is a nightmare. The only good thing that has happened recently is that the old guard are gone. The securitisation keeps going down and while it does RBC will keep rolling short term waivers but you cant build a business on this basis. The new guys collaborative approach with FCA/FOS is right as he has no choice. Lots before him have tried to fight with the regulator and it never works. Much better to direct the fight at the CMCs and level the playing field. So far the new guy has invested £50k that I can see. He has a real fight on his hands, I wish him well, I really do