Nasty1 Feb 2021 12:15
As a shareholder I am disappointed about how gullible, spiteful and jealous a lot of people are on here especially employees in non technical jobs within the company. Centrica reputation for good service to households is in my opinion second to none. I used to be in a senior engineering role on a large Power Station and know when I’m being blagged. I have had a service contract with BG for as long as I can remember and they have been exemplary, polite and nothing was too much trouble, I have policies on my elderly parents and disabled sisters homes too.
The only issues I have is when they send half trained, half witted contractors when their own staff are too busy, I know insist on no contractors visiting my properties and BG agreed immediately.
The Engineers/ Techs what ever you want to call them aren’t the problem, it’s the dim witted board formerly upheld by Ian ‘coco Conn who made disastrous decisions and only ever hire people who told him what he wanted to hear and got paid Millons.
These are technical customer facing roles that need staff who can not only repair lot but also ensure homeowners are satisfied and in my case they certainly do.
Reward the technical staff properly or lose them then when you have a problem call a contractor who will rip you off, probably won’t understand the issue or rubs his chin and puts the price up £200.
Centrica have realised through all the naive staff from IT and customer service etc that if they demonise all the Engineers and blame them for managements incompetence then they will get this cost saving through, then once the dust has settled the same IT and customer service people who took the additional benefits will then be regarded as over paid by some imaginary compare ratio and they will be redundant because anyone can do that.
Divide and conquer at its most obvious and envy and spite.
Look at SSE, RWE, EDF, etc all well paid and the staff have mutual respect and better performance. Centrica are wanting to be taken over O’Shea wants a quick job if you are a long term holder he most certainly isn’t the answer to get your money back