RE: Wonga27 Aug 2018 13:19
I think the fact is that Wonga WAS a big fish. Acting irresponsibly and testing the regulators is not what a serious company does. The big fish regarding PFG are NSF and Morse regarding Home Credit (HC)which is closer to the old "door step lender" model and heading in the same direction as Woolworths and Blockbuster. Even NSF who are having some troubles digesting the refugee agents from PFG and after alluding to the benefits to growth are now stating "Home Collect (HC) agent and customer numbers were a little below our expectations but HC remains the group’s smallest division." *42% of NSF revenue. They kinda had to say that because further down they add.
"The HC business was the most affected division by the shift to IFRS9 accounting, as taking provisions earlier had a marked effect on the stock of provisions (so reducing receivables), driven by rapid growth. This volatility was compounded by the effect of bringing on board large numbers of Provident Financial agents who were paid temporary commissions, and bringing across a customer base that typically had larger loans taken over a longer period at lower yields. Bearing in mind the complexity in forecasting future performance that this created, the business performed largely in line with expectations. We saw slightly faster-than expected customer and agent attrition (but, given the number of PFG agents, this was to be expected), and impairments were towards the higher end of guidance."
In RNS/Report speak that says to me things aren't going well. The market is changing here and I suspect all new loans will have to be voice recorded eventually and they will play catch-up (PFG already do this with remote HC). PFG have acted sooner than their competitors but it doesn't change the fact that this is a challenging area.
More important are Vanquis and Moneybarn. In this field we have a major competitor in Newday (aqua). They have a lot of customers but also co-brand with the likes of Amazon for example. They want to go public and may be under pressure to have even higher standards which we know do not come cheap. I think any complacency PFG had is well and truly over. It is possible that Crook anticipated this but acted too late. It did however give an opportunity for a clean sweep. You could even make a case that PFG are disruptors in the cosy old world of HC. Compliance is never easy or cheap. Remember the old saying "when a competitor is drowning, stick a hose in his mouth'.