tough position..29 Sep 2017 12:21
Having worked in food manufacturing for 30 years, I know a bit about food safety. The big retailers do regular audits (both announced and unannounced) These are really tough and factory workforce will be challenged on their knowledge of both quality, food safety checks and good manufacturing practises. Auditors are skilled at identifying shortcuts, poor practises, paperwork errors / falsification etc. It looks like 2 Sisters Managers at West Bromwich have allowed poor practises to occur or have focused on waste reduction rather than food safety / quality. The retailers will rightly come down on supplier like a tonne of bricks and I'd expect product to be put on hold and retailers turning up in drives to check the factory for themselves. Reputation and brand is EVERYTHING and well managed problems, communicated to the public in an open and honest way including recalls, actually build trust. Poor old CRAW is in an impossible position as they won't want the public to know that they buy "surplus" chicken from 2S so won't want to put any statements out, but will be linked by any FSA investigations / investigative journalism and link to 2S will damage customers trust in them regardless. They also don't want to drop 2S in the mire, as this is the hand that feeds them.