Outlook3 Jun 2026 10:22
Https://www.youtube.com/watch?v=CSHF4o0IfIE
"I know some of you have watched me talk about what this business was going to become and wondered actually whether we'd ever get there. I'm sure you've all thought that. But to be honest, I think we've we've come a long long way over the last few months and I actually think we're there. I've said to somebody before, the business has never been in the better shape than where it is today. And we've actually had days in May where we've actually broken even at group level. Every overhead, every salary, every cost covered by the trading activity. Now, I don't want you to get over excited. It's only been the odd day. But the important thing is we've done it. We've broken through that glass ceiling and proved it can be done. And we did it while we're still in the early stages of rebuilding. So, this gives us real confidence.
The barriers to entry in this business are huge without any shadow of a doubt. It's have been a very complicated business. Supply relationships, fulfillment infrastructure, channel agreements, database building, all of these things have taken us years of hard yards, but we've done it. And the hard part's behind us today. We have a great value proposition. We have next day delivery that actually works. We have customers who are coming back. The Trust Pilot reviews prove that. We have new channels generating real margin. And we have, as I talked before about, we have the beauty box that sold out in two days. But like I said, building a business from scratch in the public markets is hard. But the exciting part is what comes next."
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