Barclays27 Feb 2025 11:53
The complaints team rang this me this morning. The issue is with the "depository" which in the UK is Crest, and Barclays and all the other brokers interact with it electronically. The US equivalent is run by Citi (as previously mentioned here I think) and Barclays do not have electronic transfer capability like for Crest, which is why they do not have their (i.e. our) shares yet. They are looking at the resolution to this, which may involve (bizarrely for 2025) using paper certificates for the transfer.
As to why this isn't a problem for other brokers it's difficult for them to comment on that but Barclays are apparently constrained by rules on client money due to being a bank which others might not be, or it could simply be that other platforms settled using paper anyway from the outset.
One of the questions I had was "can this happen again?" and the answer is yes, and it has happened before a couple of times apparently as well, which is causing some frustration amongst the client facing staff there judging by his reaction to the question.
In terms of timescale, this has now been escalated to senior management as a priority 1 issue, he couldn't give me a guarantee but is hoping it will be days. Regarding the dividend he confirmed that the dividend would be paid once the issues have been resolved.
I also asked about the way in which the corporate action was communicated, as this was very poor. If you are speaking to them it is worth making this point.
Some elements of their performance will result in customer compensation, but as others have noted here, that's not likely to cover consequential loss (my opinion rather than their statement). If you are holding via Barclays, and haven't yet complained, I would urge you to do so - that way we can build a bigger picture of what's happened here, plus "weight of numbers" of course.
We shall see what happens next...