RE: Not really helping yourself, Barcs!31 Jul 2018 18:38
I had serious issues transferring out. I started my transfer out of dumb investor in February. It only completed last week. The whole thing has been a nightmare as I lost access to my funds for about 6 weeks where they weren't showing on the new account and were missing from the old account.
Barclays at every point blamed the new provider - saying they hadn't received the paperwork (they had, and I had a photographed copy of them signing for the second lot of paperwork), then refusing to admit they had missed the settlement dates until the new provider provided evidence.
I offered to run conference calls for Barclays because of the lies I was told.
It's completed now and I did get an apology, £250 compensation and £49 of charges refunded. My experience was awful - but I moved because the new product was rubbish compared to the old one. As a shareholder I'm mortified that Barclays are doing nothing to correct the whole dumb investor mistake. I can't believe they've even gone with FNZ after all the known industry issues - see Aviva who I'm also trying to transfer away from.
I'm in here at £2.07 and £2.09 - I can't help feel that the damage this is doing to the brand will be a hard walk back from. Barclays Stockbrokers might only have been a small part of the business but it was one of the best out there, made Barclays standout and I'm sure a lot of the customers would also have other Barclays products.