RE: OFCOM14 Nov 2023 17:25
JB, so getting back to the original point that the UK operation are blaming poor quality of service partially on unfilled vacancies....... isn't this the company that, eighteen months ago determined that it was overstaffed and gave entire early shifts in smaller mail centres VR terms to leave that is now using the excuse of lack of available workforce? Honestly, you really couldn't make it up.....
On the subject of quality of service failures, it has been noticed that, depending on location, T48 items are failing due to lack of parcels automation. There are around ten "small" mail centres (three of which are located in Devon and Cornwall and three in Scotland) which don't have and never will have parcel sorting machines. Traditionally, the early shifts would sort the T24 and T48 items manually however the new regime insists that these are now sent to the nearest mail centre with parcel machines however more often than not the recieving mail centre only has the capacity to deal with the T24 items and returns the T48 items to the sending mail centre the following day meaning that the T48 now becomes T24 and has to be sorted manually by mail centre staff who are prepared to turn up following an early morning phone call which is not always positively received.