NSF Guarantor Loan complaints scale vs competitors29 Mar 2021 14:59
An interesting article found: https://www.thisismoney.co.uk/money/cardsloans/article-9316575/Ombudsman-complaints-Guarantor-loans-replace-PPI.html
You will see a scale of Guarantor Loan complaints at Amigo, Provident, Barclays vs NSF.
Amigo H1 2019: received 266 complaints
Amigo H2 2019: received 317 complaints
Amigo H1 2020: received 1,163 complaints - approx 30% upheld rate
Amigo H2 2020: received 12,854 complaints - approx 30% upheld rate
Provident Financial H2 2020: received 10,000 complaints
Barclays H2 2020: received 8,300 complaints
You know that the Guarantor Loans within NSF are two divisions: George Banco and TrustTwo.
George Banco H2 2020: received ONLY 169 GL complaints.
TrustTwo is a part of Everyday Loans. I was not able to find specifics for GL within Everyday Loans.
BUT Everyday Loans ALL complaints received in H1 were 1,574 - approx 18% upheld rate.
I assume 50% were GL complaints.
Didn't see H2 data for EL, but if the number was higher then I feel that the calculated GBP16m redress could be correct.
And if yes, then the company is significantly undervalued at 18m mcap level (6p per share).