RE: Well done Adolfo18 Jun 2024 16:52
Thats what i was thinking Wednesday. So, say right now there are 200 operatives in a call centre, dealing with all enquiries for a Capita client. Are we looking at some point there being only 50, so saving 150 salaries? The AI 'talks' to a customer dealing with all the mundane stuff. Then, it goes to the people to sort the more complicated issues, if any.
If correct, that would be massive for a company like Capita. Also, once all that is in place, it can easilly be replicated
Plus, how often are we kept on hold , being told that 'our call is important', waiting for an operative. Surely the AI Bot would be able to cope with many more calls at once than my 200 example.