RE: J m o29 Nov 2016 18:48
Smasher,
I've been 2nd and 3rd line technical support for a very big telecoms provider, my area of expertise was broadband a few years back. Right now the BT Openreach network is 100% not open to other providers. If you're referring to other providers putting their Digital Subscriber Line Access Multiplexer's in BT's telephone exchanges, this is as far as it's gotten.
The majority of BT telephone lines are owned by BT, not any other provider. The network has been partially opened, but even then when you put an order in for fixed line broadband or home phone with a provider that provider places an order with BT Openreach, who then charge that provider for connecting the line to the DSLAM at the telephone exchange. No other engineers other than BT openreach are allowed in the telephone exchange.
So the service level agreement, the time it takes to get the customer connected is at the mercy of how well BT Openreach is coping with the demand. And a whole multitude of problems that can occur on top of the normal connection process.
My point is if BT Openreach is broken up and providers are allowed to carry out their own technical connections, and there's no longer a monopoly on the whole sale line rental from BT... then providers will be able to increase their margins, they will also be more inclined to invest in the network to create newer, more exciting and better products if their is a demand for them, and again make more money.
Right now BT Openreach's only incentive to invest is the threat of being broken up. If they have a monopoly they can simply increase earnings by hiking the wholesale costs of their lines up. If their lines are open to competition then they would have to be more competitive which would be good for customers.