RE: Quote17 Mar 2021 10:19
Thu, 4th Mar 2021 07:00
RNS Number : 0950R
Morses Club PLC
04 March 2021
4 March 2021
Morses Club PLC
Trading Update
Morses Club PLC ("Morses Club", the "Company" or, together with its subsidiary undertakings, the "Group"), an established provider of non-standard financial services, provides the following trading update for the 52-week period to 27 February 2021 ("FY21").
The Group performed resiliently and profitably during a challenging year, where our primary focus was on supporting our customers and protecting the wellbeing of our teams and agents. Morses Club responded to the profound impact that the pandemic and ensuing market conditions have had on the Group by accelerating our existing digital strategy and taking advantage of the opportunity to expedite the tech-enabled transformation of the business.
We quickly moved to a remote Home Collect Credit ("HCC") lending model, which was made possible by the Group's previous investment in its digital capability, and our well-advanced digital platform enabled us to re-commence lending to existing customers just three weeks after lockdown was announced in March 2020. 64% of lending in our HCC division is now cashless and transacted through our portal, with customers signed up to the portal rising by c.70% during the period. Customer satisfaction remains very high, unchanged at 97%, reflecting, in part, our customers' positive experience of our new remote lending model. We expect this to be a permanent shift in customer behaviour and our research clearly indicates that both customers and agents see digital lending as the future of the HCC market.
The Group has focused on the quality of lending since the start of the pandemic, with strong collection rates and levels of impairment reflecting this. The collection to terms performance within HCC has continued to improve, with Q3 FY21 at 95% of historical expectations and Q4 FY21 rising to 100% of historical expectations. Total credit issued within HCC reduced by 37.0% to £109.7m (FY20: £174.2m) reflecting reduced demand due to various national and regional lockdowns during the year, along with the Group's stricter lending criteria to protect the quality of the loan book. The HCC gross loan book reduced by 28.6% to £102.1m (FY20: £142.9m) and total customer numbers within HCC were 152,000 (FY20: 221,000). The confidence and support of our funding partners provides further validation of our strategy, as we secured an extension of our revolving credit facility in April 2020.
The Digital division implemented two new platforms over the period, creating a robust banking proposition and strengthening the existing loans management system. As with HCC, total credit issued and customer numbers within the Digital division were impacted by reduced demand due to lockdown measures along with the Group's tightening of lending criteria to maintain high quality lending. Total credit issued increased by 21.4% to £19.3m (FY20: £15.9m) and c