FCA rns out11 Mar 2025 07:40
STATEMENT ON MOTOR FINANCE REVIEW NEXT STEPS
If motor finance customers have lost out from widespread failings, we are likely to consult on a redress scheme.
Under a redress scheme, firms would be responsible for determining whether customers have lost out due to the firm's failings. If they have, firms would need to offer appropriate compensation. We would set rules firms must follow and put checks in place to make sure they do.
A redress scheme would be simpler for consumers than bringing a complaint. We would expect fewer consumers to rely on a claims management company, meaning they would keep all of any compensation they receive. It would also be more orderly and efficient for firms than a complaint led approach, contributing to a well-functioning market in the future.