RE: Smart Desk Systems24 Mar 2015 21:28
It was noted at the weekend by YellowSnow that the GOS Systems website had been encouragingly updated.
Well, the website of Smart Desk Systems (which is also owned by TGL) has also been altered, to include a new reference to Touchstone, which wasn't previously mentioned on the SDS website:
"Our Backing
We are a technology company. We’re efficient, proactive and responsive. With our quest for applicable innovation, and the challenges of our clients, we need to be. Whilst we are a dynamic, middleweight organisation, we have heavyweight credentials.
Smart Desk Systems Limited is part of Touchstone Gold Ltd which is listed on the AIM in London (AIM:TGL)."
http://www.smartdesksystems.com/Our_backing.aspx
Here's some more info. on SDS's technology:
"IT & Telecommunications
SmartDesk knows a thing or two about IT and Telecoms. We’re a technology developer and through our partner CTL Europe, we provide managed IT services to a number of UK companies. Many of our senior staff have a telecoms background too.
This has helped shape the development of the SmartDesk suite of tools.
When Virgin Media and Argos wanted a callback solution to ensure they never missed a customer callback, we delivered a web-based solution that did just that but in a way that optimised the efficiency of their agents, presenting each call for them.
The same callback technology, evolved from SmartDesk call centre technology, is well suited to customer retention particularly in the contract-based telecoms sector.
For the communication of information and updates, SmartInform gives you a messaging tool to do this via voice broadcast or SMS in a matter of minutes irrespective of the volume. As it supports interactive voice messaging, the recipient needs to only press the phone keypad to speak with an agent, for instance.
SmartInform also improves the effectiveness of debt collection programmes as well as providing the communication suite in BCM / DR and general incident management."
http://www.smartdesksystems.com/Sectors/IT_and_Telecommunications.aspx
And a topical extract, with the General Election approaching:
"Products
... Polling and voting tools:
SmartSurvey - A new, smart way to run surveys and polls via interactive voice technology.
SmartVote - An innovative voting system for event conferences that works via standard mobile phones. ..."
http://www.smartdesksystems.com/Products/All.aspx