Stay away from this company19 Jan 2024 16:49
Not only will they lose you all your investment but as a customer as well they wash their hands of you when something goes wrong, ordered stock ( again may I add ) Royal Mail has delivered it elsewhere and cannot be found , I emailed customer support and here is what they say to their customers ( bearing in mind they have lots of customers and sales are going well )
Hi Paul,
I've heard back from our warehouse and distribution services and they informed me that since the proof of delivery states the item was delivered to a 'Safe Place' and considered 'Delivered', we are unable to assist you with this matter. I understand that the 'Safe Place' indicated on your proof of delivery is not an area that you recognise and, unfortunately, you will have to follow-up with Royal Mail directly.
Once the package leaves our warehouse and is considered 'Delivered', we are unable to follow-up with couriers on a customers' behalf due to privacy issues.
I apologise that we are unable to provide further assistance with this matter and understand your frustrations with Royal Mail. I would recommend that you follow-up with Royal Mail immediately as they will be able to assist you further as the recipient of the package.
If there is anything else I can help with, please let me know.