RE: The Depression15 Sep 2020 11:19
mrb.. all good points, i'm in my 50's and as you're retired i assume 50+ too, i started on the shop floor in the 80's and worked my socks off to board level come 2000, so fully understand where you are coming from in relation to staff training and leading by example. i fully enjoyed my store management roles in the midlands and the daily interaction with staff and customers, versus sitting behind a desk looking at figures and having meetings about meetings! back then, albeit without a minimum wage in place, staff i feel were happier as they had a decent living wage, had regular repeat customers, had far less competition, were not relying on upselling everything on commission to obtain kick backs or was there any such thing as zero contract hours...and thats the days of retail without the internet, chuck that in the mix with the worry of low margins, lack of footfall and looking over their shoulders if they dare to take a day sick etc, then i guess there is not much to smile sadly, and thats without even considering covid. its very hard out there for the young adults at the bottom rung of retail and things have changed considerably, some for the better some for the worse. i agree and take your points, a smile is always nice but in 2020 i no longer expect it. back on point DC. has the benefit of both the store network and hugely successful online experience, with virtual assistants and hands free collection points etc. i assume there will be further job losses and store closures as the business model changes in the coming years, this should in fact be seen as a positive as they are quick to react to the ever changing and challenging market conditions, i'm here for the medium - long term and feel confident in seeing 130p within two years.