RE: Comment8 Jan 2020 16:37
"According to the former TO, the agents filled in any number of potential purchasers, pulled from the air."
When the LPE I used spoke to me they mentioned some number of potential purchasers and it was based on the number of people who had alerts set up in Rightmove for my postcode. One of the non-PB agents also did the same thing.
>There was total emphasis on winning listings, with the result that LPEs did not know whether sales were going through, whether there had been offers, prices reduced, etc
That's certainly not true. I received an offer and the LPE phoned me up within 30 seconds asking if I wanted him to negotiate a better price.
>LPEs were encouraged to ‘bury’ negative reviews on Trustpilot.
I'd be surprised if LPEs could do this. You would expect TP to work with one PB department rather than 700 individual LPEs. Could be wrong but it sounds like a stupid way to monitor reviews. Also TP have stated that as many positive reviews were flagged up for checking of authenticity.