RE: Capita to announce new tie-up with Amazon Web Services to use advanced artificial intelligence in call centres9 Jun 2024 17:27
JG, Trisor, RichP
I think you’ve all got a point.
As said logically & financially it makes more sense to outsource, however the temptation is to take these services back in house under the guise of saving money (which it won’t) but you can then expand your empire, hire more people get a promotion & a pay rise & move on before the proverbial s..t hits the fan