RE: Service Level Agreements and Empanelment20 May 2022 11:42
Some tech savvy suppliers have been offering differing SLA options to the Indian market. Whilst India demanded 99.5%, and then produce tenders asking for 95%, some can tailor their offer accordingly. They clearly do not like the costs associated with 99.5%, so it seems some are able to offer a 'get what you pay for' service. India won't like it, as the everything for nothing mentatlity mostly overrides, but this is long overdue. I hate to say it, but they need to turn off that Russian Oil tap soon also. Someone will be weilding the big stick again, and we know where that ends.