If you can't27 Jan 2016 09:29
measure it, you can't manage it. It appears that this adage is being employed regularly throughout all sectors of the economy...my mother until recently had to submit a tax return (she's 80 and has no capital assets). But easily manageable and easy to supervise. Of coursed when we get to big business, who is there to tell these idiots what is right and what is wrong. I still cannot believe that the RBS scandal is continuing and the Radio 4 interview this morning has been heard before. When will RBS really start turning around?