RE: Trading1 Jul 2025 23:02
That made me chuckle, agreed!
I think there needs to be re-assessment (perhaps philosophical) of what Huddled is doing... excuse my historical simplicity. In the old days, a group of informed bargain hunters would crowd around a gathering point where a van may appears with discounted goods. That same process is playing out with Huddled, only now people do not need to travel, can easily and transparently transact, and is available 24/7. But philosophically it's the same. And in the same way, a contigent of motivated returning customers can make the business very profitable over the long run.
They difficulty they will have is understanding how to convert new into returning customers. I think this is tricky without a regular offering (see recent Boop posts giving customer education around why they "don't do refills") that is reliably available. So the returning customer base will be motivated discount hunters. Eventually with better stock range (breath and depth) and possibly consistency this could change, but of course this brings inventory risk, which may be partially mitgated by recently communicated consignment purchasing strategies.
Brand penetration remains very low (on Instragram for example, Boop c10k, Nutricicle c30k, and DD 20-30k), and despite TikTok engagement with Boop they still have very low stats. So marketing will be well rewarded for plenty of time to come. If they can sell own-branded goods cheaply as a regular offering (so Nutricircle cheap whey, DD cheap cleaning products, Boop cottom pads, etc) that might give enough reason for more new customers to return.
The amount of stock being let go as waste is simply huge and a big risk would be retailers realising there is a market, acceptably promoted and built by Huddled, that they can sell into without Huddled. How can they start to solidify their position... maybe by introducing some sort of Huddled approved rating for excess inventory, and over time consumers equate this with being still fine to buy. Gives the Quality Assurance person some extra work, but something like "all goods are checked in accordance with the following audit process (e.g. consume before dates, product unaffected by packaging imperfection, no safety recalls, etc" and are given the Huddled approved metaphorical stamp = insert good name("greenmark" / "check" / "checkd".
Overitme this metaphorical stamp becomes recognised, and looked for (similar to Tesco clubcard yellow offers), and maybe even valuable. Although retailers can always copy like Aldi copied Tesco.