RE: Bestival1 Aug 2025 09:29
It's strange, you seem to unfilter me with unerring regularity
Yes a good adult debate would be useful. So maybe you could stop the childish insults?
If you wish to make an absolute statement, as you did below, that Boo are unable to pay suppliers then you need more evidence than one article quoting a couple out of hundreds of suppliers that Boo use. There is no evidence in the article that it is a widespread issue, the journalist doesn't say it is a wise spread issue, not do the two suppliers state that payments are being made outside of their agreed payment terms. As others have pointed out, these particular supplies may have failed to meet quality standards.
So, there may be a wider issue with payments to suppliers but there is absolutely no evidence of it. Maybe you could confirm a single journalist ever being prosecuted for market manipulation.
Wrt returns. Yes there is a statutory period by which funds must be returned. Customers have 14 days in which to inform the supplier that they wish to return the goods, a further 14 days to return the goods and then the seller has 14 days from receipt of the good to issue a refund. Banks can take up to five days to get funds into accounts.
So this can be an inordinately long period of time.
We don't know what proportion of refunds are being made outside of this window. It may be an issue with market place sellers, it may be an issue with staff numbers, it may be a customer perception issue as refunds are falling within the window but taking longer than they used to. Equally it may be a cash flow issue.
Once again we just don't know.
I'd err on the side of a mixture of under staffing and poor market place customer journeys than cash flow issues but I could easily be wrong.
Comms to shareholders is absolutely awful, I'm not sure if it is as bad with customers. Trustpilot reviews seem to be a lot worse for Debenhams than Boo, which is one reason why I think the issues are more market place related than cash flow.
What I would like to see is inclusion of a customer satisfaction metric in the published KPI's, that is the only way we will really know how customers feel about the brands.
i personally don't mind the event sponsorship if they have the money and are leveraging it for existing customers in the way that Sky and O2 do for example.
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