RE: It's the 'Made in China' quality all over again30 Dec 2023 00:18
I’ve purchased over 20 pairs of docs over the last 30’years. From memory, each pair where the sole has split / come away was made outside of the UK. The label in a few stipulate Vietnam. I agree with Slomo that it appears they may not be investing too well in providing good foreign quality control.
In my case, when the sole first start splitting I took it to the shop and the assistant advised that he saw a lot of them being returned for that reason and simply replaced them. I was happy that they was aware and didn’t quibble. Several splits later in more recent shoes. Customer services no longer let me return them or even provide a discount from future products . Some was marginally outside the 12 month warranty but only a calculated 15-20 hours of usage.
The reason I’m saying all of this is that i’m worried about problems in there core business. IF docs, or any other company, don’t provide proper due care, own issues and provide good customer service then it’s very easy for them to lose their USP and become like any other brand surviving on lower margins I hope I’m wrong.
I need to see some confidence before reinvesting..