RE: RNS18 Mar 2024 09:10
The RNS state it clearly that for two years the will be very low profit:
Nevertheless, the Group has been experiencing significant levels of third party complaint submissions. Reviewing them is causing an increase in administration costs. While the vast majority of these complaints are not upheld, the associated costs are likely to materially impact the Group's profitability in 2024. The Group is exploring proactive legal steps to address this situation.
The Group remains on track to deliver the benefits of its previously announced cost saving commitments.
Allowing for the factors described above, the Group expects to deliver adjusted PBT for 2024 which will be substantially lower than market consensus, resulting in a low single digit adjusted ROTE.
2025
In 2025, the Group intends to deliver accelerated but disciplined growth across its full range of products. However, the near-term adverse impact of IFRS9 accounting requirements linked to receivables growth means that the Group's adjusted ROTE is expected to remain in the low single digits, as it continues its repositioning and transformation.