Upcoming24 Aug 2025 08:13
I’ve talked about the ServiceNow, we’ve talked about the work. You saw some video there from Darren
on Copilot. We’re going now to 260,000 monthly Copilot interactions inside Capita. We're saving now
about 9,000 hours of work per month inside the Company, and just growing very, very quickly, just to
name a few.
As we go forward into the second half, I'm really excited about the staff that we've got. I’ll call out, we
have been selected by AWS to be the EMEA reference partner to launch something that is the process
to agent automation. You see the P2A program. So that will give us the ability to shape what goes into
the offering and be able to be one of the first movers there.
Then, similarly, there is a lot of interest from our Microsoft Copilot Adoption Program for the Public
Sector and some of the work that we're going to be doing to build some hyperscaler-based offerings in
some areas. So, good progress, really excited about what's coming forward.
Then, I talked about the Catalyst, something that we launched in February. An internal capability where
we have recruited a lot of external people who came from this world to engage first internally, and then
now with customers on where can we adopt this thing.
So we are doing interviews, we're getting ideas, we're getting submissions. Over 300 ideas have been
submitted already. They get validated, they get prioritised, they get technified, where it makes sense. We
already have 70 agents there, and you know, we're just getting started.
Many customers have expressed interest and are already engaging with the Catalyst Labs to look at,
okay, help me out. Do you know this process? What could we do? What is the art of the possible?
You saw Zahra earlier from Salesforce talking about the AI recruitment agent, based on Agentforce. Just
think about - this was an idea we had in November/December, that we went live with the early version, end of May. We already have 10% of all the engagement of our recruitment going through it.
Which is really important to see that the 19,000 candidates have already engaged in that very little time with part of the solution. The solution continues to be built up. By the end of the year, we expect it to be 100% of the internal candidates.