Member Info for Admin

Not ideal; confirmed reports of a power outage. http://noc.enta.net/2011/07/redbus-hex-core-enta-net/

We have just been informed by our data vendor that there has been a failure at one of their data centres (RedBus, Docklands) that is affecting all price feed information. We are checking for updates on a regular basis, and will report back as soon as we have any information. Admin

No worries - we have been a bit slack in responding. The feature to look at a general chat user's post history has been developed, and will probably go live next week.

No worries - we have been a bit slack in responding. The feature to look at a general chat user's post history has been developed, and will probably go live next week.

Hi Profitseeker; apologies for the delay in responding - we've been a bit rushed off our feet recently. I agree that the feature needs looking at - a number of people have written to us about it recently. We quite like the idea of showing who has recommended posts - that will definitely be looked at. Thank you for the feedback - it is always appreciated. Regards, Admin

Hi SF123, We've found the problem and are looking to get this fixed as soon as possible. Thanks for the extra info. Regards, Admin

Thanks boredmum. Occasionally...just occasionally...we get something right! All the best, Admin.

Thanks boredmum. Occasionally...just occasionally...we get something right! All the best, Admin.

Hi Hoopoe, That should be resolved now. We found a bug that was introduced in the last update; caused some shares on the live-list not to update if they had been entered in lower case. Thanks for the heads-up. Admin

Hoopoe, the live prices were running ok all of today, to the best of our knowledge; and we were monitoring them closely after Monday. If there's a problem on the feed, none of the prices should update; so if one or two were, and others weren't it's possible it might be an issue local to your computer; however, we will look into this tomorrow when markets open. Admin

HopefullyRich - the stock exchange provide data to sites such as ourselves through 3rd party vendors, not directly. There are quite a few, although the majority do not provide the level of data we require (live, streaming). We stream the data from our vendor into our own systems, and format it for display.

Hi SignalFixer, I think this issue was due to the recent problems we had with our data; can you confirm whether this is still occurring for you? Regards, Admin

Both live and delayed feeds now appear to be operational, and on-time. We cannot say with confidence at this stage that the issue is resolved, but to all appearances, things are ok. We will continue to look into the issue and fail-safes for potential future issues.

Hi Vonny, Could you let us know what web-browser you are using? Regards, Admin

Hi Vonny, Could you let us know what web-browser you are using? Regards, Admin

Hi all - the problems we experienced yesterday have continued today, to a lesser extent. It appears that delayed services have resumed, but live still has issues. The problems are to do with connectivity with our data vendor; we are working with them to resolve the problem as soon as is physically possible. We'd like to apologise for a lack of communication; we've been quite caught up in fixing the issues, but are aware that we should have provided more ongoing information. We are putting back-up solutions in place so this sort of problem cannot affect our service in future. If you have e-mailed us, please be aware that we will respond, but are working through quite a back-log, so it may take us a little while before we can reply. Admin

Hi all - We're currently having issues with the data we are receiving from our data provider, but are working to resolve the issue. We apologies for the inconvenience, and will keep you up to date with further developments as they happen. Thank you for your patience. Admin

UPDATE - Although we are receiving share prices, there are still intermittent issues and delays in the data. We will be working on this until the issue has been resolved completely. Hopefully our service will be resumed as normal tomorrow. We apologies for the inconvenience caused and thank you all for your patience. Admin

UPDATE - Although we are receiving share prices, there are still intermittent issues and delays in the data. We will be working on this until the issue has been resolved completely. Hopefully our service will be resumed as normal tomorrow. We apologies for the inconvenience caused and thank you all for your patience. Admin

UPDATE - There are still issues with the data we are receiving, and prices are delayed. This includes Live Prices which we are receiving an intermittent service. We are still working to resolve this issue as soon as possible. Admin