The latest from Mary Jean Tully (@m18 Dec 2013 12:14
Tully sends each of her employees on one or two â€"if not more- trips per year so that they can encounter firsthand what they are providing clients.
“When you’re booking travel, you have to have experienced it,†she says. “Until you experience it, you can’t sell it.â€
An employee always flies first-class for one leg of her journey and coach for the other. Private cars pick employees up in select locations, while they are responsible for finding their own transportation by taxi in others. Learning the differences between the two types of travel provides much-needed insight, Tully says.
When an employee returns to the office from a trip, the who staff gathers to hear a full update on every aspect of her travel â€" from the condition of the ship, to reviews of new restaurants and shops in ports of call, to the quality of the local private transportation.
In-house training also occurs often and is a significant company investment. Tully says the right person â€" one of her employees had worked only at McDonald’s prior to being hired â€" is most often the one with the right attitude. Combined with passion and personality, openness to new experience is the quality that Tully seeks out most in her new hires.