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The SP should give us some indication of how things are progressing before the expected Sept trading update. Any further or continuing strength can be taken as a bullish sign of their success. I believe SC is quite conservative and not given to brash statements. I think that the number of seats they had in the first quarter was somewhere between 1,000-5,000 but we can assume that that number is growing steadily and could indeed be accelerating quite sharply. Just a reminder of what Simon Cleaver said back in March : "The Board believes that since January this year, the combined customer base of the additional integrated CRM platforms has increased CloudCall's addressable market from around 10,000 seats to over 1million in the UK and over 5 million seats worldwide. Further integrations are expected to be announced shortly. As we have now established a reasonable addressable market , and, whilst partner acquisition and integration will always be on-going, increased sales focus is starting to be directed to end user signup with a number of marketing initiatives, including a free 14 day trial, to be launched imminently. The early signs from this activity are certainly very encouraging, with the number of 'seats' sold this year increasing month on month. We are beginning to see that CloudCall's set of advanced, value-added telephone call services are capable of achieving good market share and are viewing the medium term with some confidence. At this time, it is still too early to accurately forecast the ultimate level of penetration CloudCall is likely to achieve, however, we hope be in a position to comment further in our interim statement for the 6 months to 30 June 2013, expected to be announced in September 2013. To handle this increase in volume, work is being carried out to strengthen both our customer facing operations and platform infrastructure. Since acquisition, Synety's infrastructure has been enhanced to provide a scalable, "fully redundant", high availability platform that has capacity for over 100,000 seats. The Board does not anticipate the need for further material capital expenditure in the UK in the medium term."
Indeed ... And still trading in 5k chunks
Interesting. Might not look like a lot but for SNTY thats a fair number of buy trades today. Barely any sells. Nice rise too. MM's must have been a bit liquid of stock as well because this normally moves quicker.
Pleasant surprise to see SNTY appear on the bottom LH corner of my page! Nice article Paisley. It's easy to see now how this functionality, so simple to use and implement, is an industry changer. Recording and managing call histories is critical to companies customer services teams and call centres. Now this has become much easier with CloudCall. (I should be on their sales team) Looking at the example below it can be seen that Sales Teams will also find CloudCall a very useful Add on to pursue and follow up leads using their CRM systems, so not only useful for existing customers but also potential/new ones as well.
Hi Dibs- I suspect the volume in this contract is pretty small- 10, 20 seats? How many operators do you need on a local help line. What % of the third of a million could be calling on any day? 1 in a 1,000? Dunno. So I think you are right. In fact, Simon in the quote below uses the word "SCALABILITY." I suspect this is the reason for the RNS ie to communicate to a wide audience the kind of wider opportunities for Synety. I am looking forward to the interim results September- they will hopefully offer some indication of the take up of the CRM integrations. I know the actual financials will lag somewhat but it would also be a good opportunity to update the market on take-up to date. To be honest I'm not terribly bothered about sooner updates. It seems the market is just ignoring information at this point in time and season. Off out now to do errands in the sun!
Hi Paisley, this is another indication of what I was alluding to before about extending the product beyond the pure CRM space i.e..CloudCall being strictly an add on to a partners CRM system. It appears, in this case, as if a local company Communication Stem have built a connection between local NHS 111 AND the out of hours GP service together using CloudCallClick. I imagine that since Communication Stem is a company based in Bristol they had forged links with the local NHS and thats partly how SNTY got the deal. The question now is can SNTY use this as an effective customer reference and take this to other NHS trusts? We know that SNTY's current business model gets them income from a fixed monthly fee per user or 'seat' plus low cost calls so the question would be what are the potential seats they could win from this strategy. Whatever, I think it is an EXCELLENT move to target the public sector which is under enormous pressure to cut costs and if SNTY can demonstrate a clear cost saving we could be onto something.
Simon Cleaver, SYNETY's executive chairman commented: "GP out of hours services are crucial to providing the public with safe and reliable access to healthcare urgently, whenever it is needed. The use of SYNETY's CloudCall platform for this critical application of connecting over a third of a million people to expert medical advice and assistance is a powerful endorsement of its robustness, scalability, and ease of use. We anticipate that the service will expand further in the coming months."
Very interesting announcement this morning from SNTY regarding use of CloudCall Click in NHS Call Centre Bristol. Could this be the tip of a growing iceberg? ;-)
Hi Dibs. Took me a while to get round to looking at Nowwecomply. "NowWeComply automates communication, tasks and flows of information by learning your process and then running them automatically, processing information, publishing documents, distrtibuting files and the getting answers and information you need from everyone that is part of a process." http://www.nowwecomply.com/how-does-it-do-it Sounds like it's only one step away from becoming self- aware LOL! I also had a good trawl around the Synety website and it seems to be developing fast! How about this page- https://www.synety.com/api It's a bit technical, and I have to say I don't really understand it. But I do take from it that Synety is about much more than recording calls .....
Paisley - I am particularly intrigued by the NowWeComply integration as this marks a step into a different software application area and therefore an expansion of their market (out of CRM). Something I have been watching for having quizzed Simon Cleaver about it at the AGM. He had passed the question over to MS who basically said 'yes'. The fact that CloudCall has been integrated with Outlook tells you that it has capabilities beyond CRM.
CloudCall can now be integrated with Maximiser CRM, one of the world's leading CRM solutions; with the Engaged cloud CRM solution, aimed at medium to high-volume service-driven businesses; and the NowWeComply cloud compliance software for audit and workflow management. - See more at: http://www.stockmarketwire.com/article/4619869/Synety-Group-creates-enhanced-product.html#sthash.V4a61exx.dpuf http://www.stockmarketwire.com/article/4619869/Synety-Group-creates-enhanced-product.html
Because our business model involves integrating our product (as an add on) to partners CRM applications once we have reached critical mass our fortunes are, to some extent, tied to those of our integration partners. So the stronger and more growth hungry they are the better for us. Of course I do also expect Synety to expand and upgrade our product range also as a means to provide growth.
Interesting research angle Dibs. Revenues growth 23% pa over last 5 years http://www.sfdcstatic.com/assets/pdf/investors/AnnualReport.pdf
Check out this article for a rundown on the prospects for the future of CRM: http://www.zdnet.com/son-of-crm-cloud-sales-marketing-and-service-in-2013-7000009729/ I particularly liked this extract by the writer: "There is only one 800lb gorilla in the jungle of cloud CRM: Salesforce.com. So much so that a few months back, I accused the company of turning into a latter-day Oracle in its pursuit of growth. It certainly has the scale, expense-account sales teams and corporate relationships of a classic enterprise software vendor. It's so dominant in its core domain of cloud-based salesforce automation that few dare to challenge it there, while it's built considerable strength in the neighbouring domain of customer service. As the largest and best known pureplay cloud vendor, it has long been the pre-eminent evangelist of cloud applications in the enterprise, and more recently of social business." Salesforce.com are a leading integration partner to Synety. So, they grow - we grow.
Yes, it's over a year old but gives a flavour of why customers take CloudCall and the benefits it provides to them (this link is through Salesforce - more to come on them in a minute ;-) http://salesforce-news.tmcnet.com/news/2012/04/26/6279647.htm
From the Salesforce website. For those that are unaware Salesforce are one of Synetys leading integration partners. https://www.salesforce.com/form/pdf/gartner-customer-service-magic-quadrant-2013.jsp Let me ask this question. If you were a company using CRM and were taking it to the Cloud (which you will if you haven't already) would you want to be left behind in the market by not having Synetys business enhancing technology? No brainer.
Indeed. Good focus on benefits to customer- rather than the technical nuts and bolts of the product. Not the smoothest presentation and the filming is very amateurish- perhaps unplanned and a surprise.
Excellent stuff. Mark ably illustrating the benefits of CloudCall as well as demonstrating the importance of CRM to businesses and how CloudCall integrates with it. Great to see them targeting recruitment where CRM should be used widely. Also interesting to hear them mention they are themselves recruiting and expanding their sales team.. I wonder why? ;-)
Kudos to luckbyjudgement on iii. http://www.slideshare.net/ColleagueSoftware/synety-presentation http://www.colleague.eu/media/view/mark-seemann-the-future-of-crm-in-recruitment-synety-group
Looks like all 5 trades thus far are BUYS. Not concerned about the illiquidity in this stock. It's the company, their plans, growth, business model and prospects that truly count. The rest will take care of itself. If it's good enough (which it is) the illiquidity will work to our advantage. :-)
SNTY back on the charge.... and some! Great company, fantastic growth prospects. Not too late for doubters. ;-) DYOR. Thoroughly. The more you do the more convinced you will become.
nice little flip ..catch u later?
I concur!
A modest rise but welcome nonetheless while we await further developments in the rapid growth of this exciting company.