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https://uk.trustpilot.com/review/bigblu.co.uk
Anyone else thinking that BBB has expanded much too fast via acquisition, has paid much too much for increasing their customer base in order to hit self-imposed total subscriber numbers and has now had to slash infrastructure costs as a result... which has led to what seems to be pretty appalling customer service and satisfaction levels.
Hardly a ringing endorsement and not a good place to find oneself in.
Sounds like a shambles..........
Has everyone given up wit this stock, i recall many people saying this is going to fly and its a super stock
Can see anyone on here no more????
Trust pilot reviews are not good at all. Time to move on for me
Thing is, with these review sites........
You very rarely find a satisfied customer seeking them out to put up a positive review,
bit like taking a paracetamol for a head ache, you know you've got a head ache, so you take the pill, the pill gets rid off the head ache, and so you forget about it and the pill, the unsung hero..... the pill............. :)
All the best (read years ago holiday reviews where susceptible to fake reviews also, perhaps the same)
Oh I don't know Chesh, it was only yesterday when i got a thumping headache after reading JSmiths posts. I took a pill. Not only did it take away my headache it wiped my memory of Smith's posts. I thought this pill was an undiscovered wonder drug so I wrote to the President of Bayer and shared what can only be a miracle.
I disagree, Chesh. Thing is, how long has BBB been going under its new name? A couple of months? And yet there's 70+ seriously p*ssed off customers who have taken the time and bother to post reviews on one of the better known and most credible review sites (it's not like Trip Adviser).
They hardly did any better when they were Europasat (search the Trustpilot site).
This is all because satellite delivered broadband is absolutely not in any way fit for purpose, except in the most extreme of situations. You'll find hardly any of those in Western Europe, let alone the UK, where about a third of BBB's revenues come from. Satellite broadband is dying at an ever accelerating rate and users are desperate to migrate onto other delivery technologies, such as wireless or 4G.
Combine that with clearly ludicrously shocking customer service levels and I'd say BBB has major issues... all of its own making too. Here's why.
1. BBB sets itself a 100,000 subscriber target, which it then has to hit in order to keep the market happy.
2. BBB couldn't rely on organic growth to achieve this number (quite the reverse - churn rates are horrifically high on satellite broadband in its core geographical markets), so it's forced to acquire and fast.
3. BBB then pays far FAR too much to acquire other satellite broadband customer bases, all of whom are equally fed up with the poor technology and all of whom are just as desperate to churn.
4. Churn and acquisitional expenses drain funds, so big opex cuts have to be made.
5. Customer service takes a nosedive due to newly constrained resources and already upset customers become even more curious and churn rates rise ever faster.
6. BBB is incredibly late to investigate other alternative broadband delivery technologies (like wireless and 4G), so is way WAY behind its direct competitors on this and thus also continues to be massively dependant on revenues generated by a technology that almost all its users loathe and can't wait to dump.
It's currently a perfect storm and I would NOT want to be BBB right now. No wonder the Sales Director cashed his share options.
AIMO.
BTW, furious, not curious.
I'm furious as I lost a 20% profit, yesterday night of 137.5 could of sold and made a tidy sum. I was loyal and believed the company was going from strength to strength, does anyone believe we will see that level again?
It isn't a profit or loss until you sell them
yes but if i sold at that point it would have been a gain of 20%
Now its tumbled :(((((((((((((
Back to the 7p Zone.......................
Chesh do you still belive dis stick can go the mile
We are always talking about double figures, seems impossible atm
Resistance charts indicating going forward?
Thanks
I remember buying moneysupermarket shares 10 years ago for a quid each. They went to 60 pence or so. I gave up and sold even though I thought they still had potential. I lost a lot of money. The shares trade for approx 3 quid last I looked.
Thing is flappersmith not even the directors will tell you where the share price will be in an hours time. Up to you.
Normally I would have bought these shares at this price but I have lost confidence in them
The only way to salvage something may be to risk and buy more on the lower prices as falling and sell on the high rise next trading update..
Its always worked before.....
Good luck!