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Quindell recognised in Celent Claims report

25 Oct 2012 07:00

RNS Number : 4766P
Quindell Portfolio PLC
25 October 2012
 



25 October 2012

 

Quindell Portfolio Plc

("Quindell" or the "Group")

 

QUINDELL RECOGNISED AMONG THE LEADING EUROPEAN PROVIDERS OF INSURANCE CLAIMS SYSTEMS IN CELENT CLAIMS SYSTEMS VENDORS: EUROPEAN GENERAL INSURANCE 2012

 

Quindell Portfolio Plc, the provider of sector leading expertise in software, consultancy and technology-enabled outsourcing in its key markets, being Insurance, Telecommunications and their Related Sectors, was recognised among the leading European providers of Insurance Claims Systems in Celent Claims Systems Vendors: European General Insurance 2012.

 

Core claims technology continues to be an area where insurers are upgrading and vendors are offering enhanced solutions. Celent's new report 'Claims Systems Vendors: European General Insurance 2012' profiles 18 claim system vendors in Europe, and features Celent's ABCD Vendor View, a comparative view of the vendor marketplace that visually represents four elements: advanced technology and technical flexibility, breadth of functionality, customer base, and depth of client services and solutions.

 

Catherine Stagg-Macey, Senior Vice President with Celent's Insurance Group said: "Vendor investment in their solutions since Celent's 2010 report is clear, and this is great news for buyers. This remains a highly competitive solution market."

 

"The vendors in this report have achieved a strong baseline of good functionality and modern technology," adds Craig Beattie, analyst with Celent's Insurance Group. "Increasingly, vendors are looking at agility and changing management investments to meet customer needs and to differentiate their product offerings."

 

In commenting on Challenger ICE Claims, Catherine Stagg-Macey noted: "With its heritage in the world of third party administrators, Challenger ICE Claims has a rich functional offering. The modern code base and architecture will ensure strong rating in any evaluation process. Quindell's continued investment in the solution since the last Celent report is a clear commitment from the company to a robust product."

 

The report reinforced Quindell's product development capabilities, which enables the company to deliver functionally robust insurance and claims management software. With a highly experienced team of insurance professionals, Quindell also has an in-depth understanding of the issues faced by insurers and how these trends affect business processes.

 

Quindell notes that the key features of the Challenger ICE Claims system include:

 

• Rapid Return on Investment (ROI) can be achieved within weeks of contract signature

• Business user configurability reduces dependency on IT resources

• Extensive out of the box functionality for General Insurance Claims processing

• New lines of business can be delivered in a matter of weeks, new schemes in hours

• Supplier management capabilities drive leakage out of the claims process

 

Rob Terry, Chairman and Group Chief Executive of Quindell said: "We are proud to be named by Celent among the top market players. We have invested significant resources to ensure that we can deliver a seamless, integrated, yet flexible claims management solution that helps the industry and our customers achieve exceptional results including measureable indemnity spend savings while enhancing the customer experience and relationship. Our policy admin solution was also recognised in Celent's policy report and our rating in both reports across all areas, including 'implementation on time', 'implementation on budget', 'knowledge of insurance' and 'overall success' was 5.6 out of 6 (6 being excellent). This is further underpinned by exceptional endorsements from our customers and 100% successful implementations (over 40 implementations) over the last two years with an average of 14 weeks to go live.

 

One month into the final quarter of the year, it is already very clear that with this recognition and other awards we will be announcing to the market shortly, that the last quarter will demonstrate record levels of progress for our technology solutions in their respective markets."

 

For further information:

 

Quindell Portfolio PlcRob Terry, Chairman & Group Chief Executive

 

 

Tel: 01329 830 501

terryr@quindell.com

 

 

 

Media EnquiriesRedleaf Polhill Limited

Rebecca Sanders-Hewett

Jenny Bahr 

 

Tel: 020 7566 6720

quindell@redleafpolhill.com

 

 

 

Notes to Editors:

 

About Quindell Portfolio Plc

Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors.

 

Quindell joined the market through Mission Capital Plc, now renamed Quindell Portfolio Plc. The Company was readmitted to the market on 17 May 2011 following the acquisition of Quindell Limited prior to the immediate acquisition of Quindell's technology and outsourcing partners. In December 2011, Mobile Doctors Group Plc was acquired increasing 2012 run-rate revenue to over £50 million. On the 1 April 2012, Ai Claims Solutions Plc became a subsidiary of Quindell, increasing run rate revenue to over £150 million.

 

Our Industry Sectors

In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.

 

Our Solutions

The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.

 

With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.

 

For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end-to-end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.

 

Our Customers

Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.

 

Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.

 

For further information, please visit www.quindell.com 

 

 

This information is provided by RNS
The company news service from the London Stock Exchange
 
END
 
 
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